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                <text>Este trabalho apresenta o início da implantação de um processo da qualidade adotado pelo Instituto de Ciências Matemáticas e de Computação da Universidade de São Paulo (ICMC/USP). Trata-se de uma iniciativa da Comissão Interna de Qualidade e Produtividade (CIQ&amp;P) da unidade em parceria com todos os setores administrativos. A partir de um treinamento inicial todos os envolvidos nos trabalhos puderam conhecer as melhores técnicas e as mais utilizadas ferramentas para a qualidade. Após esse embasamento teórico iniciou-se um trabalho de mapeamento de todos os processos da unidade. A biblioteca iniciou trabalho com a análise dos processos que envolviam o atendimento ao usuário e em seguida passou aos demais processos principais de cada setor. Esse trabalhou possibilitou uma visão mais adequada de todos os processos da biblioteca e uma melhor análise dos mesmos visando uma otimização dos trabalhos desenvolvidos. O próximo passo será a identificação de indicadores que juntamente com os documentos dos demais setores servirão como um instrumento estratégico para a administração da unidade.</text>
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                <text>Apresenta um relato de experiência ocorrida no âmbito do Projeto Rede de Cooperação e Aprendizagem em Ciência da Informação/Programa de Cooperação Acadêmica da Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (Procad/Capes), uma parceria entre os Programas de Pós-Graduação em Ciência da Informação da Universidade Federal da Paraíba (UFPB) e Universidade Estadual Paulista (UNESP/Campus Marília), referente à atividade desenvolvida na Missão de Docência e Pesquisa na UNESP/Disciplina “Barreiras na comunicação da informação: tecnologias intelectuais”, ministrada pela Prof. Dra. Isa Maria Freire (UFPB). Foi realizado um exercício conceitual e prático sobre as barreiras na comunicação da informação, embasado pelas teorias de Wersig (1970) e Freire (1987, 1991), no qual propiciou-se aos alunos a experiência de reflexão sobre as pesquisas e práticas desenvolvidas no campo da Ciência da Informação. Usou-se a pedagogia da Educação Biocêntrica, centrada no conceito de autopoiesis, e como procedimentos metodológicos a pesquisa bibliográfica, a leitura e discussão dos artigos, que deram apoio ao exercício da reflexão crítica sobre as barreiras a serem enfrentadas no percurso da apontadas por Wersig (1976): ideológicas, econômicas, legais, de eficiência, financeiras, de tempo, idioma, capacidade de leitura, consciência e conhecimento da informação e  responsabilidade; as que foram agregadas por Freire (1987, 1991) em estrutural; institucional e pessoal. A partir desta reflexão, os discentes identificaram barreiras ainda não descritas na literatura, tais como epistemológica; conceitual; psicológica; autocrítica e existencial. A discussão foi realizada tanto no âmbito das pesquisas individuais como, também, nos fazeres dos bibliotecários e cientistas da informação, nos diversos espaços de sua atuação, auxiliando na visualização dos aspectos relevantes de cada pesquisa, além de ser uma experiência de vivência coletiva.</text>
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                <text>Acredita-se que as patentes são pouco exploradas como documentos fornecedores de informações; tanto por empresas, quanto por instituições de pesquisa, universidades, etc. Nesse contexto, o presente artigo teve a finalidade de investigar se os documentos de patentes são utilizados como fonte de informação nos trabalhos acadêmicos (dissertações de mestrado e teses de doutorado). Para isso, foram selecionados trabalhos da área da engenharia química, do período de 2000 a 2007, de uma universidade brasileira; assim como trabalhos da mesma área e do mesmo período de universidades da Califórnia. Os dados foram coletados através das patentes citadas e referenciadas nos trabalhos acadêmicos e a amostra utilizada foi de 586 trabalhos da universidade brasileira e 580 trabalhos das universidades da Califórnia. Os resultados dessa pesquisa evidenciaram que a universidade brasileira está no mesmo nível da amostra de universidades da Califórnia em termos de teses que citam patentes pois 16,4% dos trabalhos brasileiros citaram esse tipo de documento, assim como 15,2% dos trabalhos americanos fizeram o mesmo. Além disso, este trabalho indicou que as patentes americanas são as mais citadas por trabalhos da universidade brasileira, assim como por trabalhos das universidades da Califórnia.</text>
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                <text>A inter-relação entre o acesso e a preservação dos acervos audiovisuais do Centro Integrado de Teleducação do Sul (CITES/UFPEL).</text>
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                <text>Este relato apresenta o resultado do trabalho desenvolvido com o objetivo de recuperar os audiovisuais produzidos pelo Centro Integrado de Teleducação do Sul (CITES) da Universidade Federal de Pelotas (UFPel). Através da criação do Laboratório de Recuperação e Digitalização de Acervos em Suportes em Obsolescência da Biblioteca de Ciências Sociais (BCS) da UFPel, em 2008, foi possível recuperar e disponibilizar esses acervos audiovisuais em suporte digital junto a comunidade acadêmica. Os procedimentos metodológicos utilizados foram: inventário, análise documental, digitalização e disseminação da informação. Embasado nos conceitos sobre gestão, preservação e recuperação da informação, ressalta que, somente com o uso e o gerenciamento adequado das novas tecnologias, será possível ampliar às possibilidades de acesso à informação.</text>
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                <text>Realizou-se um estudo de avaliação do uso de linguagem documentária de catálogos coletivos, com enfoque nas tecnologias de representação e recuperação da informação, na perspectiva das bibliotecas universitárias e no contexto sociocognitivo dos bibliotecários indexadores. A metodologia constou de estudo diagnóstico organizacional com o intuito de caracterizar o contexto organizacional/acadêmico das bibliotecas universitárias da UFSCar – campi de São Carlos, Sorocaba e Araras - por meio da aplicação de questionário com os diretores/responsáveis das três bibliotecas e da coleta de dados com uso da técnica introspectiva de Protocolo Verbal na modalidade Individual com quatro bibliotecários indexadores do campus de São Carlos, dois de Sorocaba e um de Araras na realização da indexação na catalogação de livros nas áreas de Ciências Biológicas (Licenciatura), Química (Licenciatura) e Pedagogia. A indexação na catalogação realizada pelo bibliotecário indexador do campus de Araras ocorreu somente em duas áreas do conhecimento por não possuir cursos na área de Ciências Humanas. Os resultados parciais, a partir da análise dos dados coletados pela aplicação dos questionários revelaram, principalmente, a falta de sistematização existente entre as bibliotecas no desenvolvimento da indexação na catalogação e no uso da linguagem documentária IndBCo para a representação da informação no catálogo coletivo da UFSCar. Concluiu-se que as bibliotecas necessitam desenvolver uma postura sistêmica e implantar uma política de indexação, a partir de diretrizes norteadoras na identificação e na escolha de uma linguagem documentária adequada para a indexação e recuperação da informação em catálogos coletivos de bibliotecas universitárias.</text>
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                <text>A localização do assunto na introdução de artigos científicos durante a indexação: aplicação do Modelo de Swales.</text>
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                <text>Silva, Maria dos Remédios da; Fujita, Mariângela Spotti Lopes</text>
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                <text>Considerando a análise de assunto com o propósito de indexação do texto acadêmico publicado em periódico científico, verifica-se a inexistência de estudo que aponte a localização do tema na estrutura textual desse gênero na literatura de indexação. Partindo dessa constatação, realizamos estudo da análise de assunto, durante processo de indexação, por meio de observação da leitura documentária do artigo de pesquisa com Protocolo Verbal e apoio teórico em Tálamo (1994) e Swales (1994). O objetivo geral foi o de respaldar a leitura documentária pela exploração da introdução do artigo acadêmico, caracterizando-a como estratégia de apoio na busca pelo tema. Os objetivos específicos foram os de verificar se a exploração da introdução de artigo de pesquisa seria suficiente para promover a indexação; testar as questões propostas por Tálamo para identificação do tema tomando como base somente a exploração da introdução; contribuir com dados empíricos sobre a importância da introdução dos textos acadêmicos-científicos no processo de indexação. Para tanto, utilizamos um texto-base para a leitura documentária por três indexadores e dividimos a tarefa em dois momentos: 1) leitura documentária somente da introdução e 2) leitura documentária do texto integral. Os resultados revelaram pouca diferença entre os termos selecionados pelos sujeitos nos dois momentos da tarefa; as categorias temáticas estão estruturadas por toda macroestrutura conceitual do texto; a informação principal, em um artigo de pesquisa, está representada sob a categoria temática “o quê?”, caracterizada pelo item objetivo da pesquisa, e localiza-se na introdução do texto. Tais resultados permitiram-nos concluir que, na introdução de um artigo de pesquisa pode estar localizado o tema, expresso pelo item objetivo da pesquisa, e que a análise de assunto com base somente nessa seção pode bastar para produzir a indexação desse gênero textual. A leitura das demais seções do texto servirá para complementar a compreensão do indexador sobre outros aspectos do assunto tratado no texto, expressos pelas categorias temáticas “quem?” (ser), “como?” (modo), onde? (lugar) e quando? (tempo).</text>
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Documentação&#13;
Ciência da Informação&#13;
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                <text>A pesquisa de citações na Base de Dados Web of Science de um grupo de docentes da FMUSP no período de 2001-2006.</text>
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                <text>Cardoso, Suely Campos; Gattás, Gilka Jorge Figaro </text>
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                <text>Rio de Janeiro (Rio de Janeiro)</text>
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                <text>2010</text>
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            <name>Type</name>
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                <text>Verificar, o número de citações de um grupo de professores titulares (MS-6) da FMUSP, ativos entre 2001-2006, na base de dados Web of Science a partir dos registros bibliográficos localizados na Medline/PubMed (2001-2006). Método: Constituiu-se em pesquisa bibliográfica na base de dados Medline/PubMed, no período de 2001 a 2006. As citações dos autores foi pesquisada na base Web of Science, a partir dos artigos identificados na base Medline/PubMed, e compilados em planilhas do Excel, com exclusão dos registros em duplicidade. Resultados: Dos 1.960 artigos localizados, 875 (45%) foram citados 9.335 vezes. Destes, 77 (9%) publicados em revistas nacionais com 367 citações, e 798 (91%) publicados em revistas internacionais com 8.968 citações. Sendo que 604 artigos, foram citados de 1 a 9 vezes, totalizando 875 artigos publicados entre 2001-2006, sendo 77 em publicações nacionais e 798 em internacionais. Noventa e nove artigos foram citados mais de 20 vezes por seus pares. Discussão: O número de citações é uma medida qualitativa relevante na avaliação da produtividade dos pesquisadores. Esse parâmetro, porém, pode gerar conclusões errôneas, uma vez que o número de citações pode ser elevado em decorrência de um dado desacreditado, ou pelo elevado número de auto-citações. Identificamos que os professores titulares receberam no total 9.335 citações, sendo 9% de artigos publicados em revistas nacionais e 91%, em internacionais. É interessante ressaltar que 20 artigos receberam acima de 70 citações. Conclusão: O total de 9.335 citações ocorreu a partir de 45% dos artigos publicados e o numero de citações variou de 1 a 168 vezes, sendo 91% em revistas internacionais.</text>
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            <description>A language of the resource</description>
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                  <text>Biblioteconomia&#13;
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Ciência da Informação&#13;
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                <text>A prática do estudo de usuário na biblioteca "Acácio José Santa Rosa" (UNESP).</text>
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                <text>Garcia, Cristiane L. S.; Lima, Ivanilda de L. R.; Favato, Vânia A. M. </text>
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                <text>Rio de Janeiro (Rio de Janeiro)</text>
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            <description>An entity responsible for making the resource available</description>
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                <text>2010</text>
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                <text>A prática de estudos de usuários é uma importante ferramenta para o planejamento e avaliação em bibliotecas. Por isso, foi realizado um estudo dos usuários da biblioteca “Acácio José Santa Rosa” da Faculdade de Ciências e Letras da UNESP, Campus da cidade de Assis, por meio de um questionário estruturado, construído através do site SurveyMonkey, e distribuído aos participantes via endereço eletrônico (e-mail). Para acessar o questionário, disponibilizou-se um link na página da biblioteca, durante o período de 01/06 a 05/07/2009. O questionário foi estruturado com quatro questões, sendo as três primeiras de múltipla escolha e a última questão aberta. Após o período de coleta, os dados foram sistematizados e tabulados em gráficos e tabelas. Os resultados revelaram a opinião de parte dos usuários quanto a elementos da infraestrutura, acervo e características da biblioteca.</text>
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                <text>pt</text>
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                <text>A pesquisa teve como objetivo identificar, e compreender aspectos da relação orientador-orientando e suas influências no processo de produção do conhecimento e avaliar as contribuições do bibliotecário junto ao processo de produção do conhecimento em nível de pós-graduação no Mestrado de Educação. A coleta de dados foi feita por meio de questionários semi-estruturado, com perguntas abertas e fechadas. Os questionários foram aplicados em orientadores e orientandos de Pós-Graduação em Educação na Universidade Estadual de Maringá. A escolha dos orientadores foi norteada pelos critérios: ser integrante do Programa de Pós em Educação (PPE) e estar orientando dissertações na perspectiva da Teoria Histórica Cultural. Com relação à escolha dos alunos, os critérios foram: ser integrante do PPE e, que e, que já concluíram os créditos, em fase de dissertação e desenvolvimento da pesquisa. Foram pesquisados quatro orientadores e treze orientandos. Para a apresentação dos resultados, foi  utilizada uma estatística descritiva por meio de médias percentuais simples. Procurou-se, dentro das possibilidades, conforme a natureza das respostas, agrupá-las no mesmo eixo temático, para realizar uma análise comparativa entre orientadores e orientandos. Como o número de orientadores participantes era pequeno, nas perguntas (abertas) que permitiram descrever a resposta, optou-se pela descrição ipsis litteris das mesmas. Os resultados indicaram que a relação orientador-orientando no programa manifesta-se de forma bastante positiva. Os principais fatores sinalizados por parte dos orientandos para escolha do orientador foram a empatia e motivação do orientador (76,92%) e para os orientadores as condições e pré-requisitos considerados cruciais para a seleção de um orientando são a empatia e interesse de pesquisa (75%). Os resultados destacaram ainda a importância do conhecimento específico na área de pesquisa e de metodologia científica para o processo de orientação, bem como que o conhecimento técnico científico e o domínio da teoria na área de pesquisa facilitam a relação analisada. Verificou-se também que os bibliotecários precisam divulgar melhor os produtos e serviços oferecidos pela Biblioteca Central da Universidade Estadual de Maringá.</text>
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                <text>Atualmente há no mercado oferta razoável de softwares que se propõem a serem ferramentas tecnológicas para gerenciamento de serviços de bibliotecas. Em 2006, o Sistema de Bibliotecas da Unicamp (SBU) enfrentou o desafio de realizar um estudo sobre os requisitos necessários que um sistema deveria apresentar para atender às suas necessidades de forma plena. Desta forma, o SBU criou um Grupo de Estudo para analisar e avaliar as possibilidades existentes dentre os softwares comerciais, tendo como objetivo a aquisição de um sistema de gerenciamento de bibliotecas, que compreendesse funções integradas para administração da base de dados da universidade. Portanto, este trabalho se propõe a apresentar toda metodologia utilizada na avaliação, como: critérios para seleção do software; modalidade da licitação; estruturação do edital; requisitos gerais e específicos, condições de fornecimento, administração do sistema, módulos, regras de funcionalidade do sistema, requisitos de qualidade, migração da base bibliográfica, além de serviços a serem contratados, treinamentos, homologação e aceite do produto. Esta metodologia serviu como instrumento para tomada de decisão no processo de escolha do software mais adequado às necessidades das Bibliotecas da Unicamp e pode contribuir com a literatura como uma experiência concreta e bem sucedida de seleção de software para bibliotecas.</text>
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                <text>Aborda sobre a informatização da Biblioteca Professora Edite Pires, utilizando o programa livre (software livre ou free software) intitulado BIBLIVRE ou Biblioteca Livre II, que possui o LPG o que o diferencia do software proprietário. O Sistema é gratuito e livre, garantindo aos seus usuários liberdade para copiá-lo, usá-lo e modificá-lo. A Biblioteca Professora Edite Pires adotou o sistema em 2007 e vem informatizando seu acervo, o que trouxe vários impactos como o acesso á informação em tempo real e a padronização dos serviços oferecidos à clientela a exemplo: empréstimo domiciliar, renovação, e reserva de material pesquisa on line do acervo, proporcionando um maior controle do acervo e agilidade no atendimento. O projeto desenvolvido na Biblioteca Professora Edite Pires visa através do BIBLIVRE colocar em rede o acervo e interligar as demais bibliotecas que fazem parte da rede de Escolas Adventista em Salvados – BA. É a oportunidade que é dada aos jovens de ter contato com o mundo digital, conhecer as regras para a utilização da biblioteca e as sanções que são automaticamente lançadas nas suas fichas. Esta forma de atender a clientela vem contribuindo para um maior fluxo de usuários na biblioteca e também um reconhecimento das melhorias dos serviços oferecidos, pois a organização levou a praticidade no momento de recuperar uma obra e aumentou o nível de satisfação do usuário.</text>
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                <text>Busca-se estudar o atendimento às necessidades dos usuários do Conservatório “Cacilda Becker”, de Pirassununga, SP pelas regras de representação descritiva de documentos musicais estabelecidas nas AACR2r. O estudo foi realizado junto aos professores de piano a fim de identificar suas necessidades de busca e recuperação das partituras de piano no acervo local. Justifica-se esta pesquisa dado que as formas de representação dos registros do conhecimento e a forma de sua recuperação devem ser convergentes. Estabelece-se como objetivo geral analisar as regras das AACR2r de descrição de música impressa e de definição dos pontos de acesso diante das necessidades dos usuários do Conservatório “Cacilda Becker”, quanto à recuperação de partituras para piano. Como objetivos específicos traçam-se: identificar elementos constantes das partituras musicais para piano; entender aspectos que identifiquem a forma de recuperação dos registros de partituras e, conseqüentemente, pontos de acesso utilizados nesse processo; entender as regras utilizadas para a descrição e para a definição de pontos de acesso para música impressa; e cotejar elementos, formas de descrição e de recuperação das partituras. Para o alcance desses objetivos, os procedimentos metodológicos baseiam-se na abordagem qualitativa exploratória, visando a identificação e cotejo das normas de catalogação frente às necessidades dos usuários, utilizando-se do questionário como instrumento de pesquisa. Como resultados, tem-se a verificação de que as regras das AACR2r não atendem plenamente às necessidades de busca e de recuperação desse tipo de documento. Propõem-se sugestões de adaptação dessas regras.</text>
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                <text>Este trabalho descreve a reabertura do acervo da Biblioteca Universitária, fato extremamente significativo, pois através desse procedimento, os usuários voltaram a ter o livre acesso às estantes. A mudança do espaço ocorreu mediante estudos e propostas de novas formas de melhorias do layout da biblioteca que resultassem facilidades, precisão e satisfação dos usuários que a utilizam. A Biblioteca Universitária (BU) anteriormente denominada de Biblioteca Central (BC) pertencente ao Sistema de Bibliotecas da UFJF, modernizou-se, passando por reformas nas instalações físicas (Salão do acervo “fechado” e Salão de leitura). Providenciou-se a compra de novos equipamentos de segurança, visando maior controle do acervo. Para melhor atendimento, novos títulos também foram adquiridos.</text>
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              <name>Language</name>
              <description>A language of the resource</description>
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              <name>Type</name>
              <description>The nature or genre of the resource</description>
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                <text>Análise das ferramentas web disponibilizadas pelas bibliotecas da USP, UNESP e UNICAMP.</text>
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                <text>Pestana, Maria Cláudia; Funaro, Vânia Martins Bueno de Oliveira; Ramos, Lúcia Maria Sebastiana Verônica Costa</text>
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            <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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                <text>Rio de Janeiro (Rio de Janeiro)</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
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            <name>Date</name>
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                <text>2010</text>
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            <name>Type</name>
            <description>The nature or genre of the resource</description>
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                <text>Evento</text>
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          <element elementId="41">
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            <description>An account of the resource</description>
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                <text>O tradicional Serviço de Referência e Informação (SRI) sempre teve destaque nas bibliotecas e centros de informação documental visto que é o local onde todo o trabalho desenvolvido nos “bastidores” é oferecido aos usuários. A implementação cada vez maior das Tecnologias de Informação e Comunicação (TICs) mostra que as bibliotecas precisam acompanhar estas tecnologias e disseminar por meio delas serviços e produtos das bibliotecas, assim como lançar canais de comunicação com os usuários. Pretendemos analisar a home page das bibliotecas das três universidades estaduais paulistas (USP, UNESP e UNICAMP) identificando os meios de interatividade e disseminação da informação com os recursos tecnológicos.</text>
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                <text>pt</text>
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              <name>Subject</name>
              <description>The topic of the resource</description>
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                  <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <name>Description</name>
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              <description>A language of the resource</description>
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              <name>Type</name>
              <description>The nature or genre of the resource</description>
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              <name>Coverage</name>
              <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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                  <text>Rio de Janeiro (Rio de Janeiro)</text>
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      <description>A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration.</description>
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          <element elementId="50">
            <name>Title</name>
            <description>A name given to the resource</description>
            <elementTextContainer>
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                <text>Análise de autoria: patentes de pesquisadores do Instituto de Química de Araraquara.</text>
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            <name>Creator</name>
            <description>An entity primarily responsible for making the resource</description>
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                <text>Pavanelli, Maria Aparecida; Oliveira, Ely Francina Tannuri de</text>
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            <name>Coverage</name>
            <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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                <text>Rio de Janeiro (Rio de Janeiro)</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
            <elementTextContainer>
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                <text>UFRJ</text>
              </elementText>
            </elementTextContainer>
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            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="54874">
                <text>2010</text>
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          <element elementId="51">
            <name>Type</name>
            <description>The nature or genre of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="54876">
                <text>Evento</text>
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          </element>
          <element elementId="41">
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            <description>An account of the resource</description>
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              <elementText elementTextId="54877">
                <text>Este artigo teve como objetivo a apresentação e análise de dados referente ao número de depósito de patentes em nome da Universidade Estadual Paulista, Instituto de Química de Araraquara, autores, co-autorias e subáreas de concentração. Foram utilizados estudos métricos com a finalidade de analisar os dados numéricos e percentuais das patentes depositadas, através do documento fornecido pela Agência UNESP de Inovação (AUIN), contendo a relação de todas as patentes depositadas em nome da UNESP até junho de 2009. Foi quantificada a freqüência de documentos por inventores e/ou pesquisadores e calculou-se o Índice de Colaboração (IC) conseguido através do levantamento de autorias simples e múltiplas. Verificou-se também a rede de colaboração do pesquisador que mais se destacou em depósito de patentes, construindo-se uma matriz e em seguida aplicando-a no Pajek, software para análise e visualização de redes. Após a análise dos dados obtidos, constou de 25 patentes depositadas em nome da UNESP, ou seja, a Universidade de vínculo com os autores, representando um universo de 100%. Verificou-se que dos 67 docentes existentes no Instituto de Química somente 09, ou seja, 13,5% possuem patentes depositadas como primeiro autor, porém como já citado algumas destas patentes possuem pesquisadores do IQ como coautores.</text>
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            <name>Language</name>
            <description>A language of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="68502">
                <text>pt</text>
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              <name>Title</name>
              <description>A name given to the resource</description>
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                  <text>SNBU - Edição: 16 - Ano: 2010 (UFRJ - Rio de Janeiro/RJ)</text>
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            <element elementId="49">
              <name>Subject</name>
              <description>The topic of the resource</description>
              <elementTextContainer>
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                  <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <name>Creator</name>
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                <elementText elementTextId="51390">
                  <text>SNBU - Seminário Nacional de Bibliotecas Universitárias</text>
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              <name>Publisher</name>
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                  <text>2010</text>
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            <element elementId="44">
              <name>Language</name>
              <description>A language of the resource</description>
              <elementTextContainer>
                <elementText elementTextId="51393">
                  <text>Português</text>
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            <element elementId="51">
              <name>Type</name>
              <description>The nature or genre of the resource</description>
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                  <text>Evento</text>
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                  <text>Rio de Janeiro (Rio de Janeiro)</text>
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      <description>A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration.</description>
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            <description>A name given to the resource</description>
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                <text>Análise do uso das ferramentas Web 2.0 aplicadas às bibliotecas da Universidade de São Paulo (USP).</text>
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            <description>An entity primarily responsible for making the resource</description>
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                <text>Watanabe, Edna Tiemi Yokoti; Paletta, Fátima Aparecida Colombo; Yamashita, Marina Mayumi</text>
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          <element elementId="38">
            <name>Coverage</name>
            <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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                <text>Rio de Janeiro (Rio de Janeiro)</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
            <elementTextContainer>
              <elementText elementTextId="54891">
                <text>UFRJ</text>
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            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
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                <text>2010</text>
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            <description>The nature or genre of the resource</description>
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          <element elementId="41">
            <name>Description</name>
            <description>An account of the resource</description>
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                <text>As bibliotecas entraram em um mundo virtual onde a evolução da internet culminou com a disseminação de tecnologias interativas, participativas e cooperativas, indicando um novo cenário para os serviços virtuais nas bibliotecas. Este trabalho descreve os conceitos envolvidos na Web 2.0 e analisa como as bibliotecas que compõem o SIBi /USP (Sistema de Bibliotecas da Universidade de São Paulo), estão utilizando as novas tecnologias para divulgar os seus serviços. Dentre os resultados obtidos, as ferramentas e funcionalidades da Web 2.0 mostraram-se eficazes, melhorando o atendimento da comunidade acadêmica e científica.</text>
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              <description>The topic of the resource</description>
              <elementTextContainer>
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                  <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <name>Type</name>
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              <name>Coverage</name>
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            <name>Title</name>
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                <text>A aplicação do modelo de clima organizacional em unidades de informação: Biblioteca Universitária de Maringá.</text>
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                <text>O presente trabalho, escrito na forma de relato de experiência, tem como objetivo fornecer subsídios e elementos para reflexão sobre arquitetura e construção de prédios para bibliotecas, que são prédios especiais, com exigências específicas, cuja projeção exige a identificação de um grande conjunto de requisitos e necessidades, que deverão ser minuciosamente contemplados, a fim de evitar prejuízos e transtornos posteriores. O trabalho é fruto da experiência e dos estudos realizados para acompanhamento da obra de ampliação do prédio da Biblioteca do Instituto de Filosofia e Ciências Humanas da Universidade Estadual de Campinas - UNICAMP. São apresentados aspectos a serem considerados como requisitos essenciais quando da projeção de um prédio para Biblioteca e, igualmente, são apontados os aspectos que exigem atenção dos bibliotecários, a fim de evitar instalações indesejadas e inadequadas.</text>
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                <text>As linguagens de indexação configuram-se como tesauros, vocabulários controlados e listas de cabeçalhos de assunto utilizados como mecanismos de revisão e avaliação da indexação. São importantes instrumentos de mediação e compatibilização da linguagem de uma unidade de informação com a linguagem dos conteúdos documentários, durante a indexação, e a linguagem dos usuários, durante o acesso e recuperação da informação através de uma interface de busca de catálogos de biblioteca ou de bases de dados. A escolha e o uso das linguagens de indexação por bibliotecas, arquivos e sistemas de informação estão sujeitas à uma política de indexação que reflete os interesses e objetivos de uma unidade de informação e contempla a forma de realizar a indexação. Com o objetivo de investigar sobre as linguagens de indexação utilizadas por Bibliotecas Nacionais e Arquivos Nacionais, assim como de alguns sistemas de informação da América Latina, realizou-se um diagnóstico exploratório e descritivo com pesquisa de campo realizada, desde outubro de 2008 até junho de 2009, em visitas presenciais à 24 instituições em 9 países da América latina através de entrevistas com a gerência e o indexador de cada instituição para obter informações sobre o funcionamento e procedimentos de indexação. Dos dados coletados, se observa entre as bibliotecas nacionais o uso de linguagens de indexação diversas, porém a mais utilizada é Lista de Encabezamientos de Materia para Bibliotecas (LEMB), editada pela Biblioteca Luis Ángel Arango da Colombia e entre os arquivos o uso da linguagem de indexação é inexistente.</text>
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                <text>Os serviços de informação aliados às tecnologias evoluíram em sua forma de atuação à medida que oferecem, em menor tempo possível, informação segura de alcance maior aos usuários das bibliotecas. São inúmeros os conceitos de Serviço de Referência Virtual (SRV) que compartilham a ideia de que o uso das tecnologias de informação facilitam a comunicação entre bibliotecários e usuários. As Bibliotecas do Sistema Integrado de Bibliotecas da Universidade de São Paulo (SIBi/USP), detectaram a relevância de modernizar o Serviço de Atendimento ao Usuário, utilizando novos meios de comunicação e melhorando a interação com os usuários por meio de recursos que são de domínio e uso cotidiano dos mesmos. A Biblioteca da Faculdade de Medicina Veterinária e Zootecnia (FMVZ) da Universidade de São Paulo (USP) implantou o serviço de Atendimento Online por chat, disponibilizando aos seus usuários um novo canal de comunicação que permite o esclarecimento de dúvidas e solicitações em tempo real com atendentes. A experiência foi extremamente positiva convergindo para a implantação do sistema em outras quatro bibliotecas da USP.</text>
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                <text>A atitude do catalogador de assunto ao realizar a análise de um documento para a representação em índices está vinculada com sua concepção de análise adquirida durante sua formação educacional e da política de indexação do sistema. No entanto, o Instituto de Biologia da Universidade UNICAMP não possui uma política de indexação que norteie a prática profissional. A partir desta problemática, o estudo visa analisar os termos sugeridos pelos alunos de mestrado e doutorado para a catalogação de assunto das dissertações e teses do Instituto de Biologia e dos descritores indexados na Base Acervus. Para tanto, utilizaram-se para a análise 806 solicitações de fichas catalográficas de 2004 a 2009, resultando em um total de 3.731 palavras-chave sugeridas e 3.449 termos indexados na base. Os resultados apontam que as investigações na área de Ciências Biológicas contribuem com elementos para o estabelecimento de uma política de indexação para o Manual de Indexação do Sistema de Bibliotecas da UNICAMP.</text>
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                <text>O objetivo geral desse estudo foi realizar um diagnóstico da qualidade das bibliotecas universitárias e verificar sua associação com os resultados dos alunos no Exame Nacional de Desempenho dos Estudantes (ENADE). A revisão da literatura da área abordou a evolução das abordagens da avaliação da aprendizagem, as dimensões do conceito de qualidade mais adequado ao contexto educacional. Apresenta o desenvolvimento dos sistemas de avaliação já implantados no Brasil, contextualizando-os sempre a partir da relação Estado-Educação-Sociedade. A pesquisa é do tipo exploratória e utilizou como procedimento técnico para a coleta de dados o estudo de campo ex post-facto. A amostra foi escolhida com base nos conceitos obtidos pelos cursos no ENADE. Os dados foram coletados através de questionário e analisados através do software Statistical Package for Social Sciences (SPSS), o qual forneceu o cálculo das medidas de localização média, moda e mediana. A associação entre a qualidade da biblioteca universitária e os conceitos dos cursos no ENADE ocorreu, sobretudo, em relação ao acervo quanto ao atendimento das necessidades de informação e à suficiência do mobiliário. A avaliação gerou conhecimento acerca da satisfação dos alunos em relação as várias dimensões da biblioteca universitária e este fato tem relação com a qualidade da formação dos discentes, averiguada através do ENADE. A pesquisa revelou que existem aspectos na infra-estrutura da biblioteca que comprometem o desempeho satisfatório da oferta de serviços de informação à comunidade acadêmica.</text>
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                <text>A necessidade de se conhecer a percepção do usuário no tocante à satisfação dos produtos e serviços oferecidos, levou o Sistema Integrado de Bibliotecas (SIBi) da USP a desenvolver um Programa de Avaliação da Qualidade (PAQ). Esse programa foi aplicado à todas as bibliotecas do SIBi, no entanto, esse trabalho abordou apenas os resultados coletados na Biblioteca da Faculdade de Zootecnia e Engenharia de Alimentos (FZEA-USP) no PAQ 2007 e PAQ 2009 e analisou se houve aumento ou não na satisfação dos usuários nesse intervalo de tempo. A coleta de dados se deu através da aplicação de questionários. Foram comparados 15 itens e chegou-se à conclusão de que houve um aumento na satisfação em cinco itens, cinco deles praticamente mantiveram-se estáveis, e em outros cinco itens a Biblioteca da FZEA não excedeu às expectativas dos seus clientes. Foram analisados um a um, buscando conhecer razões e motivos que levaram à esses indicadores.</text>
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                <text>O presente trabalho teve como objetivo avaliar a qualidade dos produtos e serviços prestados pela Biblioteca de Ciências Jurídicas da Universidade Federal do Paraná (UFPR), visando a satisfação dos usuários. Por meio dessa avaliação foram reconhecidos os pontos positivos e negativos na prestação de serviços e posteriormente foram feitas propostas de melhorias. O instrumento de coleta de dados da pesquisa foi um questionário elaborado com questões objetivas, fechadas e semi-abertas. A população foi formada por alunos de graduação e pós-graduação e professores do Curso de Direito da UFPR. A coleta de dados foi realizada na Biblioteca de Ciências Jurídicas durante duas semanas. Após a coleta, os dados foram tabulados e analisados. Realizou-se também uma revisão da literatura pertinente ao estudo em questão, abordando os seguintes temas: pesquisa, qualidade e avaliação da qualidade em serviços de informação focando a satisfação de usuários. Após a finalização da pesquisa e análise dos dados, foram feitas propostas de melhoria nos itens que tiveram avaliação negativa. Conclui-se também que, torna-se importante avaliar constantemente os produtos e serviços oferecidos por uma biblioteca, através a opinião dos usuários, pois por meio dessa avaliação é que serão direcionadas quaisquer mudanças necessárias a serem realizadas.</text>
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                <text>Avaliação de fontes de informação na Internet: o caso do Portal de Turismo iPernambuco.</text>
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                <text>Avalia o portal iPernambuco como fonte de informação digital para os usuários ligados ao Turismo do Estado de Pernambuco. Conceitua os termos que orientam a condução da pesquisa e apresenta os procedimentos metodológicos adotados. Utiliza a análise documental para a obtenção dos objetivos propostos e apresenta os resultados de acordo com os critérios adotados por Tomaél et al (2004). Após a análise, percebe-se a relevância do portal como fonte de informação turística, necessitando de ajustes e atualizações para Turismo no Estado de Pernambuco.</text>
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                <text>Mattos, Ana Maria; Fraga, Tania </text>
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                <text>Estuda-se os periódicos da área de Administração, Ciências Contábeis e Turismo, lassificados no WebQualis Ano cBase 2007 e 2008. Investigam-se o ingresso de novos títulos, os títulos em comum aos dois anos e sua mobilidade no estrato de classificação. Identifica-se a disponibilidade dos títulos classificados como A e B no WebQualis Ano Base em 2008, no Portal Capes em 2010. Constatou-se um aumento de cerca de 212% na quantidade de periódicos classificados, uma mobilidade positiva de 75% e uma disponibilidade dos títulos no Portal próxima de 54%.</text>
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                <text>Avaliação do uso de catálogos coletivos de bibliotecas universitárias pela perspectiva do usuário: um estudo sociocognitivo com protocolo verbal.</text>
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                <text>Silva, Eduardo Graziosi; Boccato, Vera Regina Casari</text>
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                <text>Realizou-se um estudo de avaliação do uso de catálogos coletivos de bibliotecas universitárias na perspectiva da interface de recuperação da informação e no contexto sociocognitivo dos usuários. A metodologia versou sobre a elaboração de estudo diagnóstico organizacional com intuito de caracterizar o contexto organizacional/ acadêmico das bibliotecas universitárias da UFSCar, por meio da aplicação de questionário com os diretores/responsáveis das três bibliotecas e da coleta de dados com uso da técnica do Protocolo Verbal (PV). O PV foi realizado com oito discentes de graduação dos cursos de Química (Licenciatura), Ciências Biológicas (Licenciatura) e Pedagogia, sendo três dos campi de São Carlos e de Sorocaba e dois de Araras na recuperação da informação pelos pontos de acesso de autor, título, assunto, entre outros no catálogo coletivo da UFSCar. Os usuários do campus de Araras não realizaram a recuperação da informação em Pedagogia, pois o referido campus não oferece cursos na área de Ciências Humanas. A partir das análises dos dados coletados pelos questionários, os resultados parciais revelaram, especialmente, a ausência de treinamentos com os usuários no uso do catálogo da UFSCar pela maioria das bibliotecas e a necessidade de incremento na comunicação com os usuários sobre a divulgação dos produtos e serviços oferecidos por elas. Concluiu-se que as bibliotecas necessitam atuar sistemicamente, priorizando a elaboração de uma política de indexação que contemple a definição de um catálogo que reflita a visão sociocognitiva dos usuários na recuperação da informação e na perspectiva das bibliotecas universitárias.</text>
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                <text>As bibliotecas universitárias têm por objetivo apoiar as atividades de ensino, pesquisa e extensão desenvolvidas em âmbito acadêmico. Nesse sentido, relatamos a experiência da Divisão Técnica de Biblioteca e Documentação do campus da UNESP de Bauru, que há pouco mais de um ano participa do projeto de extensão “Biblioteca: caminho para se gostar de ler”. O projeto é realizado em parceria com o Departamento de Educação da Universidade e visa desenvolver ações de capacitação, formação e aperfeiçoamento de mediadores de leitura, bem como aplicar os conhecimentos assimilados durante o curso em práticas efetivas de incentivo à leitura. O interesse em participar do projeto foi crescente à medida que se considerou a importância das práticas de incentivo à leitura no contexto escolar e das bibliotecas, ao mesmo tempo em que se constatou a inexistência de cursos formais destinados à capacitação desses profissionais. A Biblioteca Universitária dispondo de infra-estrutura, materiais de apoio e profissionais engajados em ações de democratização da leitura, juntamente com o Departamento de Educação, responsáveis por fornecer o embasamento necessário para a realização adequada da atividade, estabeleceram uma parceria no intuito de transformar essa realidade. Durante o período foram elaboradas estratégias para perceber a demanda dos profissionais em relação à capacitação, bem como a adequação da infra-estrutura e a receptividade das crianças em relação às atividades de leitura desenvolvidas na Biblioteca. Os resultados foram extremamente satisfatórios. As ações foram constituídas de três etapas: apresentação de diversas palestras abordando a temática leitura, recepção de crianças da comunidade para uma tarde de contação de histórias e familiarização com o ambiente da biblioteca e finalmente o início do curso de formação de mediadores de leitura. Constatamos um interesse imediato por parte de educadores e bibliotecários da região, tanto que as vagas esgotaram-se Rapidamente, demonstrando a carência e a relevância dessas iniciativas. Consideramos que o envolvimento das bibliotecas universitárias em projetos de extensão comunitária é vital para o desenvolvimento de uma sociedade mais justa, oportunizando o aprendizado e o acesso ao conhecimento a todas as camadas sociais.</text>
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                <text>Bibliotecas comunitárias constituem-se espaços de memória e informação bem como, agentes de mudança sociocultural nas comunidades às quais servem. Guardam semelhança com as bibliotecas públicas e populares mantendo suas singularidades. O campo estudado é a Biblioteca Comunitária Escritor Lima Barreto, situada no Complexo da Maré, Rio de Janeiro (RJ), como espaço para políticas de mudanças sociais. A abordagem metodológica é a de estudo de caso que concretiza-se por meio de observação direta e da aplicação de questionários. Procura identificar o impacto dos serviços oferecidos pela biblioteca a esta comunidade carente, assim como as formas de melhoria destes serviços, com o objetivo de contribuir para a formação de cidadãos mais críticos, conscientes dos direitos de sua cidadania, acesso à informação e melhoria educacional.</text>
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                <text>Analisa-se o desafio que se apresenta às bibliotecas universitárias, como potenciais incrementadores das atividades acadêmicas. Reflete-se sobre o grau de compreensão e interpretação da informação pelo indivíduo, sobre as competências e habilidades necessárias, ao aluno, para alcançar, apropriar-se do conhecimento científico e sobre as competências e habilidades inerentes ao bibliotecário na função de apoio à pesquisa e ao ensino. Buscou-se respaldo nas teorias cognitivas (processo ensino e aprendizagem) e teorias informacionais (c0mportamento do profissional da informação e dos usuários) para demonstrar como a biblioteca universitária poderá agregar valor aos serviços prestados à produção acadêmica da universidade. Nesse momento, apresentam-se resultados da revisão de literatura, que possibilitam aprofundar a visão sobre as trajetórias cognitivas do sujeito durante o processo de busca e uso da informação e, por outro lado, as competências e estratégias de mediação do bibliotecário na identificação das necessidades/desejos dos usuários.</text>
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                <text>Esta pesquisa objetivou estudar a adequação da coleção de Ciência da Informação (CI) do Portal de Periódicos CAPES para suprir as necessidades de informação dos pesquisadores da área. A metodologia utilizou para a coleta de dados a técnica de análise de citações, tendo como objeto empírico as teses e dissertações defendidas nos anos de 2005, 2006 e 2007 no Programa de Pós-Graduação em Ciência da Informação (PPGCI) da Universidade Federal de Minas Gerais (UFMG) e cadastradas na Biblioteca Digital de Teses e Dissertações (BDTD) da UFMG. Foi feito ainda o levantamento das áreas do conhecimento atribuídas pelo Portal aos periódicos da área de CI. A partir destes levantamentos foram analisadas a cobertura do Portal em relação aos periódicos e artigos citados e a relação entre os periódicos classificados como CI no Portal e os periódicos citados nas teses e  dissertações analisadas. Os resultados mostraram que a coleção do Portal, no que se refere à CI, ainda tem algumas carências a serem sanadas já que ela continha apenas 45% dos artigos citados. Entre os cinco periódicos mais citados dois (40%) não estavam presentes na coleção. O trabalho recomenda que este estudo seja ampliado para outros programas de pós-graduação em ciência da informação e em outras disciplinas.</text>
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                <text>Coleção UCB: Mémória da Universidade Católica de Brasília.</text>
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                <text>A produção institucional da Universidade Católica de Brasília (UCB) apresenta-se como importante memória a ser resguardada e administrada para fins de recuperação e acesso. Este projeto apresenta, assim, um diagnóstico de sua situação na organização e estabelece a criação da Coleção UCB com o objetivo de se instituir o depósito legal, a normalização, o tratamento técnico adequado e disponibilização das publicações técnico-científicas e administrativas. Para tal propósito, foram criados documentos para mapeamento das unidades, estabelecimento de fluxo de trabalho, de políticas de acesso e uso e metodologia de divulgação da coleção. Com a implantação deste projeto espera-se resgatar e preservar a memória institucional da Universidade, contribuindo para a construção de sua identidade coletiva.</text>
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                <text>Com o proposito oferecer uma opção à sociedade brasileira na busca de informações para o desenvolvimento sustentável a partir de um serviço de informação a Universidade Federal de São Carlos (UFSCar) lançou o UFSCar-Responde. Neste artigo é apresentado o processo de desenvolvimento da aplicação computacional para a gestão deste serviço, gerada a partir de uma pesquisa-ação na qual estiveram envolvidos docentes do Departamento de Ciência da Informação, estagiários e bolsistas de extensão da UFSCar. A solução desenvolvida para o serviço UFSCar-Responde é interativa, contempla metadados para a descrição e categorização das fontes de informação, demandas e respostas; viabiliza a emissão de relatórios sobre o perfil da comunidade demandante, entre outros resultados; sinalizando o bom desempenho na organização, tratamento e disseminação de informações, fortalecendo o trabalho da equipe que pesquisa, desenvolve e atua no serviço UFSCar-Responde. Concluí-se que a pesquisa contribui para reduzir a carência de informação da sociedade e potencializa a interação universidade e sociedade. Com base nos resultados, bibliotecas universitárias que adotarem a proposta de oferecer um serviço de atendimento às demandas de informação da sociedade, terão subsídios técnicos e metodológicos para sua implantação.</text>
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                <text>Estuda os padrões e medidas de desempenho utilizadas nos serviços de informação com base na revisão de literatura sobre o tema. Evidencia que a busca pela qualidade tem orientado a metodologia adotada nos serviços de informação para melhorar o desempenho dos serviços prestados aos usuários, além de servir como estratégia para fazer frente às exigências no mercado competitivo. Os padrões adotados nas bibliotecas universitárias refletem a necessidade de se definir e utilizar indicadores para a avaliação do desempenho global das bibliotecas, tendo como enfoque principal a percepção dos usuários quanto aos serviços prestados, tal como estabelece a norma ISO 9001, de 2000. Conclui que as normas da família ISO têm sido usadas como parâmetro pelas unidades de informação no intuito de guiar e apoiar os seus projetos de melhoria da qualidade. Nesse sentido, as normas ISO 11620/1998, já atualizada em 2008, e ISO 20983/2003 tiveram como propósito definir indicadores de desempenho para bibliotecas tradicionais e eletrônicas.</text>
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                <text>Na sociedade atual há uma crescente necessidade de realização de tarefas e solução de problemas de modo colaborativo. As comunidades virtuais ou espaços colaborativos on-line promovem e facilitam a utilização de canais formais de comunicação por determinados grupos, que registram, possibilitam a recuperação e ampliam a disseminação de suas idéias e conhecimentos. Com o intuito de mediar a informação referente à ciência da informação através de questionamentos formulados em um determinado ambiente, surgiu a necessidade de criação de uma ferramenta colaborativa para um Sistema de Perguntas e Respostas – MEDEIA, que tem como principal objetivo, criar comunidades ao redor de assuntos relacionados à ciência da informação congregando alunos, docentes, especialistas e pessoas com perguntas a serem respondidas. A MEDEIA será desenvolvida com o uso de soluções em software livre. O público alvo pretendido serão pessoas anônimas interessadas em questionamentos sobre tópicos de acesso a informação. O trabalho planejado para o futuro inclui explorar os resultados que se conseguem obter investindo no pré-processamento, testar padrões mais complexos e implementar uma base de dados para armazenar/consultar perguntas já respondidas.</text>
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                <text>A Biblioteca Universitária assume o seu papel pedagógico, quando se propõe a participar do desafio de preparar cidadãos para viverem na atual sociedade da informação. O presente artigo mostra a experiência da Biblioteca do Centro Universitário do Planalto de Araxá-MG (UNIARAXÁ), na implantação de um espaço planejado aos pequenos usuários da Escola de Aplicação para o uso das tecnologias de informação e comunicação. A disponibilização de espaço físico, de pessoal e de recursos informacionais não é suficiente para garantir a aprendizagem e solucionar a questão da inclusão digital das crianças. É preciso prepará-las para viver em uma sociedade caracterizada por um grande volume de informações, mudanças e contradições. É necessário que aprendam a pensar com coerência e criatividade, a solucionar problemas, bem como, a utilizar informações e comunicar-se de forma efetiva. Essas habilidades são adquiridas através de uma eficiente educação de base, em que a Biblioteca Universitária pode atuar como agente ativo e participativo do processo ensino-aprendizagem, da inclusão digital e do desenvolvimento da competência informacional.</text>
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                <text>Esta pesquisa buscou reconhecer alguns valores organizacionais considerados positivos para uma gestão centrada em pessoas; identificar se esses valores estão presentes no ambiente informacional; e quais as implicações para o gestor e colaboradores, resultantes da prática. Optou-se por um levantamento bibliográfico que se considerou mais adequado para mapeamento da prática de gestão de pessoas, a partir dos valores organizacionais, caracterizando-se assim, uma pesquisa exploratória e descritiva. A busca de artigos foi feita em sites de revistas da área de Ciência da Informação e Biblioteconomia através dos termos “gestão de pessoas” e/ou “recursos humanos” e foram selecionados apenas aqueles que se referiam à bibliotecas universitárias. Foram identificados alguns valores da Escala de Valores Organizacionais de Tamayo e Gondim (1996), além de outros valores não constantes desta escala tais como: Competências; Comprometimento; Confiança; Dinamismo; Proatividade; Produtividade e Relações Interpessoais, que foram recuperados pela repetição de palavras. Foi observado também que algumas dessas palavras não correspondiam a valores organizacionais, mas não poderiam deixar de serem consideradas por constituírem os aspectos mais tratados nos artigos, que são: Liderança; Motivação; Trabalho em equipe; Mudanças comportamentais; e Comunicação. Os resultados obtidos revelam que o valor “Respeito” é o mais exigido no ambiente informacional, por se constituir a base dos relacionamentos interpessoais seguido pela “Flexibilidade” e “Criatividade”.</text>
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                <text>A pesquisa visou identificar o Absenteísmo-Doença entre os servidores do Sistema de Bibliotecas da Universidade Estadual de Londrina (SB/UEL) no período entre janeiro de 2004 a dezembro de 2008, através da base de dados da Pró-Reitoria de Recursos Humanos da Instituição. Os dados foram organizados, sob as seguintes variáveis: gênero, lotação, categoria funcional, escolaridade, idade, e o tipo do afastamento, sendo ele caracterizado por doença e outros motivos, com e sem laudo. O SB/UEL teve número expressivo de afastamentos durante esse período de levantamento. Sendo o absenteísmo um problema das organizações e um grande desafio para os gestores, consideramos que esses dados podem oferecer ao Sistema de Bibliotecas, informações relevantes para subsidiar políticas preventivas que visem à melhoria das condições de saúde do trabalhador, melhoria da qualidade de vida no trabalho valorização o servidor público, estimulando-o ao aumento da sua produtividade, contribuindo para prestar serviços de qualidade à sociedade reduzindo o estigma do funcionalismo público. O absenteísmo desorganiza o serviço, gera insatisfação e sobrecarga entre demais trabalhadores reduzem a produção e se constitui em problema administrativo complexo e oneroso por aumentar substancialmente o custo operacional. (SILVA; MARZIALE, 2006). Realizar essa pesquisa em uma instituição de ensino superior, um assunto que é de interesse e que poderá ser utilizado para subsidiar ações de melhorias num contexto institucional, traz uma grande satisfação as autoras. O conhecimento do absenteísmo-doença, em suas múltiplas determinações, torna-se fundamental para a organização e o planejamento de ações visando à eficiência e à eficácia do serviço.</text>
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                <text>A interação social na web tem facilitado o desenvolvimento de produtos e serviços de informação online por meio da cooperação entre usuários, intermediários e produtores de informação. O modelo da Biblioteca Virtual em Saúde, promovido pela BIREME, utiliza este conceito desde sua criação, em 1998, e atualmente tem ampliado a interação social da sua rede de colaboradores por meio do desenvolvimento de espaços colaborativos online, que promovem a comunicação e fortalecimento dos fluxos locais de informação na área de Ciências da Saúde. Utilizando o método de observação, o presente trabalho buscou analisar o impacto desses Espaços Colaborativos Online, como fonte de interação social e participação das redes sociais no processo de construção da Biblioteca Virtual em Saúde. Pode-se verificar que o uso efetivo dessas ferramentas de interação tem facilitado a comunicação e cooperação da rede social no desenvolvimento do modelo da Biblioteca Virtual em Saúde.</text>
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                <text>Tendo a informação como condição básica necessária para o desenvolvimento de sujeitos atuantes na sociedade, refletir a respeito de suas formas de compartilhamento faz-se de suma importância no contexto da Sociedade da Informação. A biblioteca e/ou unidade de informação é como um dos principais locais que este compartilhamento acontece. Compartilhamento este que se efetiva no momento em que se estabelece a relação usuário/informação. A partir dessas considerações concluímos que o papel do bibliotecário, entendido como mediador, é utilizar mecanismos para interfacear a relação entre informação/usuário, de maneira a efetuar ações que fomente o desenvolvimento e o enriquecimento cognitivo de sua comunidade usuária. Para o êxito dessa perspectiva do papel do profissional bibliotecário, entrevemos, em nossas considerações, a necessidade de que a prática biblioteconômica deve refletir uma teoria bem alicerçada e construída sobre valores humanos e de cunho político. Desta forma, temos como objetivo apresentar neste estudo conceitos de mediação da informação e conceitos básicos de algumas teorias pedagógicas a fim de conhecer as contribuições dessas correntes educativas com o processo de apropriação da informação. Para pensar essa questão de maneira apropriada, tomaremos por recurso teóricos/metodológicos teorias pedagógicas presentes na obra de autores como Paulo Freire, dando ênfase a sua concepção pedagógica do processo de alfabetização como produção do ser político; Ezequiel Theodoro da Silva que, em seus estudos, afirma a importância da leitura na formação de cidadãos e, por fim, Vygostky que explicita em suas obras os processos de aprendizagem humana numa perspectiva sócio-interacionista. Essas teorias podem oferecer subsídios para firmar a mediação da informação como uma ação pedagógica comprometida com o desenvolvimento das potencialidades humanas, sendo o bibliotecário um fomentador do projeto educacional da unidade informacional em que está inserido.</text>
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                <text>O portal de Periódicos UNISUL: políticas e diretrizes.</text>
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                <text>A necessidade de proporcionar um espaço único para a disponibilização das publicações periódicas científicas da Universidade do Sul de Santa Catarina (Unisul), de forma a permitir a divulgação de sua produção acadêmica, bem como de favorecer o intercâmbio de saberes entre pares, faz da trajetória de implantação do Portal de Periódicos Unisul uma experiência particular para a equipe da biblioteca universitária e seus envolvidos. Nesse sentido, as financeiros, até então investidos na produção impressa, otimizando a produção de periódicos em meio eletrônico. Desse modo, o artigo apresenta a forma como foi organizado o Portal de Periódicos Unisul, suas instâncias deliberativas e gestoras, bem como os critérios para a elaboração dos projetos de criação e/ou inclusão de publicações a ser disponibilizados no Portal.</text>
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Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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          <element elementId="50">
            <name>Title</name>
            <description>A name given to the resource</description>
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                <text>O profissional da informação em atividades de inteligência competitiva.</text>
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            <description>An entity primarily responsible for making the resource</description>
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                <text>Santos, Ester Laodiceia; Nassif, Mônica E. </text>
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            <name>Coverage</name>
            <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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                <text>Rio de Janeiro (Rio de Janeiro)</text>
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            <description>An entity responsible for making the resource available</description>
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            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
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                <text>2010</text>
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          <element elementId="51">
            <name>Type</name>
            <description>The nature or genre of the resource</description>
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                <text>Evento</text>
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          <element elementId="41">
            <name>Description</name>
            <description>An account of the resource</description>
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                <text>Analisou-se a atuação dos profissionais da informação em atividades de inteligência competitiva em instituições públicas e privadas. Foram apresentadas as categoriasprofissionais consideradas “profissionais da informação”, no que diz respeito ao perfil, habilidades e competências. Apresentaram-se a evolução da atividade de inteligência competitiva, as habilidades e competências do profissional e o papel do profissional da informação em equipes de inteligência competitiva e em cada etapa do ciclo de inteligência competitiva. Realizou-se um estudo com onze profissionais que atuam em inteligência competitiva, com destaque para os profissionais da informação, no sentido de caracterizar a sua atuação em relação às etapas do ciclo de inteligência e apontar as suas habilidades e competências para atuar em cada fase do ciclo. Concluiu-se que a participação do profissional da informação em atividades de inteligência competitiva é importante, que ele executa tarefas relacionadas a todas as etapas do ciclo, exceto na etapa de análise de informações, cuja atuação foi menos destacada e que suas habilidades e competências estão em consonância com o que preconiza os principais autores apontados na revisão de literatura.</text>
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Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <name>Language</name>
              <description>A language of the resource</description>
              <elementTextContainer>
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      <description>A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration.</description>
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            <name>Title</name>
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                <text>O Programa de Avaliação da Qualidade do SIBI/USP (PAQ): gerenciando com e para o usuário.</text>
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                <text>Sampaio, Maria Imaculada Cardoso et al.</text>
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                <text>Descreve os resultados da quarta etapa do Programa de Avaliação da Qualidade dos produtos e serviços (PAQ) do Sistema Integrado de Bibliotecas da Universidade de São Paulo (SIBi-USP), realizada em 2009. Com base nos instrumentos das pesquisas anteriores, elaborou-se um questionário com 19 questões fechadas e uma questão aberta, para comentários, disponibilizado na Internet. Foram utilizadas escalas para indicação do grau de importância e de satisfação do usuário; as opções “não conheço” ou “não utilizo” também foram incluídas. Definiu-se uma amostra mínima de respostas, por categoria de usuários, para cada biblioteca. No total, foram respondidos 6.791 questionários e as respostas distribuídas entre alunos de graduação (49,23%); alunos de pós-graduação (24,83%); docentes (10,53%); funcionários USP (5,83%); outra categoria (2,78%) e alunos de especialização (2,12%). Os resultados gerais foram apresentados em gráficos, indicando a média obtida quanto ao grau de importância e o grau de satisfação, por categoria de usuário e a média do SIBi-USP como um todo. Tendo como nível mínimo de importância e satisfação o valor 3 na escala adotada, observou-se que somente as questões referentes à “Facilidade no empréstimo entre as Bibliotecas da USP” e a ”Rapidez no serviço de reprografia (fotocópias)” encontram-se abaixo da meta estipulada quanto à satisfação. Os demais resultados apontam o grau de satisfação alcançando a meta ou acima dela. Os serviços e produtos menos conhecidos e menos utilizados foram o serviço de comutação, os livros eletrônicos e as revistas eletrônicas. A graduação foi a categoria de usuário que demonstrou o maior grau de insatisfação com os serviços oferecidos. Esta quarta etapa trouxe aprimoramento na metodologia e no instrumento, tendo sido eficaz no levantamento das demandas e no norteamento das ações de melhoria do SIBi-USP.</text>
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Documentação&#13;
Ciência da Informação&#13;
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                <text>As bibliotecas são espaços para o acesso a cultura e a informação e desempenham um importante papel social com a inclusão das pessoas com necessidades especiais. Os profissionais que atuam nas bibliotecas devem conhecer os recursos e formas de atendimento a esses usuários. No Brasil existem algumas bibliotecas universitárias com trabalhos voltados para os usuários com deficiência visual, porém, são praticamente raras as que incorporam ao seu planejamento garantias de acesso pleno a seus produtos e serviços, envolvendo o atendimento no setor de referência com todos os recursos necessários em tecnologia e profissionais especializados. O objetivo do trabalho é demonstrar as possibilidades que os agentes inteligentes e a Tecnologia Assistiva permitem para o Serviço de Referência e Informação como facilitadores na busca, recuperação e acesso às informações científicas que contemple a interação atendimento-informação-usuário com deficiência visual e demonstrar a importância em promover a integração dos mesmos às atividades acadêmicas e a biblioteca através da disponibilização de condições estruturais adequadas ao desenvolvimento de suas potencialidades, levando-se em conta as suas limitações.</text>
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                <text>O presente trabalho apresenta uma nova forma de proporcionar mais segurança e agilidade ao serviço de empréstimo da Rede de Bibliotecas da Universidade Estadual Paulista (UNESP). Para tanto, a tecnologia escolhida foi a biometria, definida como a medida de características fisiológicas que podem ser utilizadas para verificar a identidade de uma pessoa. O tipo biométrico selecionado foi a impressão digital no modo verificação, por ser um método rápido, e de baixo custo. Para implantação foi elaborado um projeto piloto em duas bibliotecas da Rede Unesp com duração de três meses, sendo o primeiro mês dedicado a coleta das digitais dos usuários e o segundo e terceiro meses dedicado ao empréstimo com o uso da impressão digital. O usuário durante o momento do empréstimo deverá digitar seu ID (número do CPF) e em seguida inserir sua impressão digital para que o sistema faça a verificação apresentando o resultado verdadeiro ou falso, no caso de ser verdadeiro, o sistema trará o cadastro do usuário com todas as informações cadastrais. Como resultado observou-se uma maior flexibilidade e segurança durante o momento empréstimo para os usuários e para os funcionários da biblioteca.</text>
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                <text>Objetivo: Capacitar os alunos ingressantes do curso da Escola de Enfermagem da Universidade de São Paulo para desenvolver competências de acesso e uso das fontes de informação. Método: Estudo descritivo e quantitativo, elaborado pela Biblioteca em parceria com a Comissão de Graduação. A coleta de dados foi realizada por meio de questionário estruturado sobre a assimilação dos conteúdos abordados na oficina. Resultados: As oficinas foram avaliadas como satisfatórias por 70% dos alunos participantes, apontando influente contribuição para autonomia da pesquisa. Conclusão: Esta experiência possibilitou o desenvolvimento de competências na utilização das fontes de informação das pesquisas acadêmicas. As considerações sobre a carga horária, conteúdo programático e a criação de módulo avançado, serão subsídios para a elaboração de futuras oficinas.</text>
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                <text>Discute as discrepâncias identificadas na Biblioteca Comunitária (BCo) da Universidade Federal de São Carlos (UFSCar) quanto ao depósito da produção intelectual de teses e dissertações da instituição. Entende-se que a biblioteca deva servir como instância depositária da produção institucional dos documentos produzidos e defendidos. O problema identificado advém das seguintes hipóteses: [1] inexistência de política institucional que corrobore para o depósito de teses e dissertações defendidas na UFSCar e [2] tramitação de registro de patentes oriundos de invenção ou novo processo, o que requer que o depósito seja postergado diante da necessidade de se manter em segredo a metodologia ou o resultado da pesquisa. Justifica-se este estudo pelo fato de que pesquisas acadêmicas geram conhecimentos explicitados em forma de artigos, dissertações e teses. Com o surgimento de novas pesquisas, na própria instituição ou externas, a necessidade de outros pesquisadores terem acesso ao conhecimento gerado anteriormente torna-se patente. Entende-se que essa seja a principal justificativa quanto ao desenvolvimento desta pesquisa: a necessidade de a BCo apropriar-se do papel de depositária institucional na UFSCar. Como objetivo geral pretende-se analisar a discrepância entre as teses e dissertações defendidas na universidade UFSCar e o depósito das mesmas na BCo para que seja possível [1] contribuir para o estabelecimento de uma política voltada ao depósito destes trabalhos na instituição, [2] garantir a divulgação do conhecimento científico gerado, [3] aumentar a visibilidade da biblioteca frente à comunidade acadêmica e científica e [4] disponibilizar o conhecimento institucional gerado de modo a facilitar o acesso aos registros documentais.</text>
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                <text>Este trabalho relata a metodologia adotada pela Divisão de Biblioteca e Documentação da Faculdade de Medicina da Universidade de São Paulo (DBD/FMUSP) na participação do programa FAP-Livros VI, da Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP) cujo objetivo é financiar a aquisição de materiais bibliográficos visando à atualização e o fortalecimento dos acervos de instituições de ensino superior públicas ou privadas do estado de São Paulo. Considerando a importância deste programa e preocupada em atender as reais necessidades informacionais da comunidade acadêmica, a equipe do Serviço de Acervo e Tratamento da Informação (SATI) da biblioteca Central, com vistas à fase VI do programa, adotou alguns procedimentos para garantir a busca pela completeza e enriquecimento da coleção. No processo de gerenciamento das solicitações, a fim de obter informações sobre as linhas de pesquisa e obedecer aos critérios da Política de Desenvolvimento de Coleções, a biblioteca realizou entrevistas com cerca de 80% dos pesquisadores da FMUSP que possuíam no período de 2003 a 2009 bolsas concedidas pela Fundação. Após a conclusão de todas as etapas, observou-se que os critérios adotados permitiram a melhoria da interação dos pesquisadores com a Biblioteca Central, propiciando assim, informação para a eficiente formação e desenvolvimento do acervo. Pelos resultados obtidos, pode-se concluir que a iniciativa, contribuiu de forma inequívoca para a melhoria do processo de atualização e crescimento do acervo, atendendo às linhas de pesquisa, alcançando o êxito pela participação e colaboração efetiva da comunidade de pesquisadores da FMUSP.</text>
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                <text>Implantar um empréstimo unificado nas Bibliotecas da Universidade de São Paulo (USP) fez parte do planejamento estratégico do Sistema Integrado de Bibliotecas (SIBi) de 2009. As oportunidades de atualização do programa de gerenciamento de bases, a possibilidade de aquisição de equipamentos adequados e a vontade política das Unidades da USP contribuíram para o início desse processo. O contexto teórico baseia-se na biblioteca centrada no usuário, juntamente com a interdisciplinaridade e uso do acervo impresso e digital. O princípio básico foi fundamentado na qualidade no atendimento com as ferramentas: Sistema de Gestão e Programa de Avaliação da Qualidade – PAQ. O objetivo é elaborar uma proposta para implantação do empréstimo unificado para toda a comunidade acadêmica e científica nas bibliotecas da USP. Foi feita a análise das experiências das universidades estaduais paulistas - Unesp e Unicamp, o diagnóstico nas bibliotecas da USP sobre seus regulamentos de empréstimo e a consulta sobre sugestões para a política de unificação. Os resultados apontaram pela decisão favorável de unificação do sistema de empréstimo e forneceram dados para um regulamento único e básico para todas as bibliotecas, que será avaliado pelo Conselho Supervisor do SIBi/USP. Foi sugerida também a criação de um grupo de circulação para dar apoio à solução de problemas referentes ao mpréstimo. A USP precisava há tempos dessa solução para sua comunidade acadêmica utilizar os recursos de suas Bibliotecas de forma eficiente e com racionalização nos serviços de empréstimos entre bibliotecas. Com esse projeto implantado a USP dará mais esse passo para a melhoria da prestação de serviço de suas Bibliotecas.</text>
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                <text>Os estudos sobre as linguagens de representação da informação sempre foram o foco da biblioteconomia e da ciência da informação. No ambiente interativo da rede muitos desafios sobre esse cenário tem surgido. E para dar conta desse novo contexto a área tem procurado compreender uma demanda urgente de construção e organização social dos conteúdos virtuais. O presente trabalho se propõe a delimitar alguns procedimentos metodológicos para construção de linguagens híbridas para intermediação da informação. Selecionamos a Coordenadoria de Comunicação Social e o sistema desenvolvido por ela, o SACI – Sistema de Apoio de Comunicação Integrada - para análise do contexto de aplicação da metodologia a ser proposta, por ter características de um sistema interativo. Neste sistema selecionamos os clippings como produto informacional para análise das condições sobre a proposta de uma linguagem de indexação aberta. A proposta metodológica em questão foi sugerida utilizando como parâmetro de aproximação e contradição as regras de metodologia para construção de vocabulário controlado e a norma ANSI/NISO Z39.19-2005, depois de árduo exercício de estruturação. </text>
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                <text>A internet sugere novas formas de organização e apresentação da informação. Deste modo a presente pesquisa estuda a Arquitetura da Informação de websites, seus conceitos e práticas e se propõe a examinar sua influência nos websites de bibliotecas. Um roteiro de avaliação foi sistematizado com base em análise e cotejamento de métodos encontrados na literatura. O roteiro proposto foi aplicado em um website de biblioteca universitária aliado a consulta de opinião de amostra de usuários que convalidou o método proposto e realizou o diagnóstico do referido website. Concluiu-se que as bibliotecas devem investir na Arquitetura da Informação e Usabilidade de seus websites para melhorar o acesso e comunicação com os usuários e que no website estudado os sistemas de rotulagem e de navegação podem ser aperfeiçoados.</text>
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                <text>Esta pesquisa objetiva identificar e descrever processos de ação nefasta, no âmbito da integridade e preservação de materiais bibliográficos, que envolvem vandalismo e furto implementados por usuários em bibliotecas universitárias. A metodologia validada na pesquisa foi a análise qualitativa dos questionários-entrevista, utilizado como instrumento de coleta de dados com quatro perguntas abertas. A aplicação das entrevistas através de um questionário tornou possível a organização antecipada das informações que seriam oferecidas, como a definição de uma tipologia que está dividida em dois grupos; vandalismo e furto: falseamento do exemplar; recorte profissional; recorte de amador; distinção do exemplar e manuseio inadequado; furto simples; furto premeditado; furto “o filho à casa torna”; furto “B.O.” e não-furto. O conhecimento dos modos de ação dos vândalos e das técnicas empregadas para furtos, assim como a verificação de identidade de problemas, pode favorecer o alcance de soluções e medidas de prevenção e combate.</text>
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                <text>A Universidade Aberta do Brasil é um projeto do Governo Federal que tem por objetivo implantar cursos de graduação na modalidade a distância. De acordo com o projeto, a existência de pólos de apoio presencial é condição essencial para a oferta de cursos a distância, sendo de responsabilidade dos governos municipal e estadual, a organização de infra-estrutura de funcionamento para atender as demandas dos alunos de EAD. De 2006 a 2009, foram instalados em Goiás, vinte e um pólos de apoio presencial, localizados em diferentes municípios que ofertam cursos pela Universidade Federal de Goiás. No entanto, observou-se que em geral, as bibliotecas destes pólos não estavam em conformidade com os requisitos de qualidade para o ensino superior a distância propostos pelo MEC/SEED e portanto, não estavam oferecendo condições de atendimentos as demandas dos alunos de EAD. Cientes da importância das bibliotecas para ao projeto da UAB, o Ciar tomou para si a iniciativa de viabilizar no âmbito da UFG, recursos que viessem auxiliar os polos na implantação e estruturação de suas bibliotecas O trabalho em questão tem como objetivo, descrever as principais ações realizadas durante o ano de 2009 pelo Ciar para auxiliar os pólos na implantação e avaliar a situação das bibliotecas após a implantação das ações propostas.</text>
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                <text>Analisa a acessibilidade física do prédio da Biblioteca Central da UFMG e estabelece um paralelo entre o que existe na biblioteca e as recomendações, das normas, da legislação e da literatura sobre o assunto. A acessibilidade física possui três dimensões principais: urbana, arquitetônica e de produtos. Há pontos positivos e negativos referentes às condições de acessibilidade na biblioteca. Dentre os pontos positivos destaca-se a adaptação aos aspectos urbanísticos e arquitetônicos da acessibilidade, com a instalação de piso tátil e mobiliário adequado. Dentre os negativos destaca-se a pequena quantidade de produtos capazes de atender aos usuários com limitações. Conclui que a biblioteca atende apenas parcialmente aos requisitos de acessibilidade.</text>
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                <text>A Unesp atua de modo contínuo no desenvolvimento e promoção da ciência e da cultura através do ensino e da pesquisa, além de investir na extensão de serviços à comunidade, o que por si só, justifica a implantação de Tecnologia Assistiva, que emerge como um importante horizonte de novas possibilidades para autonomia e inclusão social da pessoa com deficiência. Assim sendo, munir as Bibliotecas da Rede Unesp de especializado de qualidade e acesso à informação é o nosso objetivo. Essas bibliotecas, adaptadas à realidade desses usuários especiais, irão contribuir para o desenvolvimento acadêmico, a inclusão social e o cumprimento de um direito legal, um direito fundamental para o exercício pleno da cidadania.</text>
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Documentação&#13;
Ciência da Informação&#13;
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                <text>O universo do presente trabalho investigativo foi formado por 12 municípios da Região Metropolitana de Salvador (RMS), que possuíam Portais Municipais de e-gov. As técnicas de pesquisa consistiram de revisão da bibliografia e da observação sistemática, com utilização de formulário pré-estruturado para coleta de dados, em conformidade com os objetivos propostos. Visou-se à investigação dos portais municipais de e-gov, da RMS, que disponibilizassem ferramentas da web 2.0; e à averiguação de como os gestores destes portais usavam os conhecimentos explicitados pelos cidadãos – por meio de ferramentas de participação social – a fim de avaliar, aprimorar e/ou criar novos produtos e serviços. Os procedimentos incluíram sistematização, análise e discussão de dados. Os resultados evidenciaram que as iniciativas de gestão do conhecimento dos munícipes, apesar de estarem em fase incipiente, são reconhecidas e adotadas pelos gestores de 6 dos 12 Portais pesquisados. Os gestores, por sua vez, utilizam-se de conhecimentos explicitados pelos cidadãos para avaliar, aprimorar, criar novos serviços e até para formular políticas que venham a beneficiar o Município.</text>
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                <text>O objetivo deste trabalho foi apresentar as ações empreendidas pela Biblioteca Central do Campus de Ribeirão Preto/USP (BCRP) na adequação de seu espaço físico e instalações a fim de atender às novas demandas decorrentes do crescimento do número de cursos/vagas e o avanço das novas tecnologias de informação, ocorridos na última década. Com a expansão do número de vagas dos cursos já existentes, o espaço físico tornou-se insuficiente para acomodar usuários, armazenar e preservar coleções e, inadequado também, para o acesso às novas tecnologias de informação. Para a elaboração do projeto de ampliação do prédio da BCRP levou-se em consideração os dados do Plano Diretor da Biblioteca e o crescimento de 118,6% de alunos, expansão e diversificação do acervo bibliográfico, a necessidade de modernizar os recursos de informática. O aumento do espaço físico possibilitou o remanejamento de coleções, a criação de salas de estudo, instalação de um novo sistema de iluminação, a sinalização do acervo, a climatização do prédio e ampliação de recursos tecnológicos. Concluímos que as mudanças ocorridas na Biblioteca Central proporcionaram aos usuários maior disponibilidade de acomodação nas salas de estudo para realizarem suas pesquisas.</text>
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                <text>A educação à distância (EAD) tem se revelado uma perspectiva de crescimento das práticas profissionais. Buscar complementação na qualificação tornou-se uma necessidade, valorizando assim a pós-graduação e demais cursos de atualização. O bibliotecário está buscando capacitar-se de modo que não necessite se ausentar das suas atividades. A demanda por atualização é significativa, e a educação a distância vem suprir essa lacuna. A EAD tem demonstrado com qualidade que é uma opção favorável na especialização profissional, a qualificação e capacitação profissional contribuem para a melhoria da qualidade e produtividade do trabalho (NUNES, 2001). As empresas públicas, cada vez mais estão aderindo a essa modalidade de ensino, pois os servidores além de buscarem melhores salários vêem uma forma de estarem se atualizando sem precisar freqüentar o banco de uma faculdade. Os bibliotecários do Sistema de Bibliotecas da Universidade Estadual de Londrina (SB/UEL) estão buscando através da educação a distância uma maneira de se capacitarem e se atualizarem. O presente artigo revela como os bibliotecários estão buscando a EAD, quais os cursos mais procurados, suas expectativas, bem como propor sugestões para que cursos específicos sejam oferecidos. A EAD atualmente é um importante método para facilitar o processo de ensino-aprendizagem nas organizações, através do uso das tecnologias da informação como ferramentas necessárias na construção do conhecimento. Os gestores públicos precisam se adequarem a essa nova forma de aprendizagem e cobrar políticas públicas decisivas de investimento em educação e formação continuada, pois a formação profissional constituirá o melhor senão o único meio de evitar a desqualificação da força de trabalho.</text>
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                <text>O Bibliotecário de Referência, como mediador da informação, é personagem importante no que concerne aos limites e interdisciplinaridade da Ciência da informação. Através de revisão de literatura sobre o tema refletiu-se sobre a mediação entre docente e discente no âmbito acadêmico. Nesse contexto, no processo de ensino e pesquisa, salientou-se que cabe ao bibliotecário buscar, testar e divulgar, instrumentos e ferramentas que facilitem o trabalho do pesquisador, o que exige, daquele profissional, manter-se interessado, atualizado e em constante aperfeiçoamento. Pode-se ressaltar como elementos esclarecedores e resultantes dessa interação: preparo de tutoriais; divulgação de novas bases de dados através da promoção de eventos; publicação de livros e manuais. Observou-se a relevância da atualização profissional do Bibliotecário de Referência, com vistas a mediar e facilitar o acesso à informação tanto para o docente e o discente, individualmente, quanto entre eles, e promover, desta forma, a qualidade na construção e reconstrução do conhecimento.</text>
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                <text>O processo de ensino e aprendizagem na universidade passa por várias mudanças e o desenvolvimento das bibliotecas universitárias deve estar inserido neste contexto, de forma a facilitar o acesso e a difusão dos recursos de informação. O modelo espanhol do Centro de Recursos para el Aprendizaje y la Investigación – CRAI, com destaque para os seus serviços e características espaciais, contribui para o aprimoramento das bibliotecas universitárias, optando por um modelo que prioriza a tecnologia. Nesse contexto, o trabalho tem como objetivo, descrever a área espacial da biblioteca universitária partir do novo conceito de biblioteca, denominado de Centro de Recursos para el Aprendizaje y la Investigación- CRAI. Com as Tecnologias de Informação e Comunicação, novos serviços são disponibilizados aos usuários e, consequentemente, a inserção de um novo conceito de área espacial para as bibliotecas universitárias.</text>
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                <text>A presente pesquisa teve como objetivo a identificação do perfil de competênciasnecessárias a atuação do profissional bibliotecário. A pesquisa teve caráter exploratório,com análise qualitativa e quantitativa dos dados. O levantamento realizado com os bibliotecários da Biblioteca Central do “Campus” da USP de Ribeirão Preto (BCRP/USP) resultou na coleta de 761 percepções, ou indicadores de competência. Foram identificadas quatro tipologias de atuação na BCRP/USP (Bibliotecário de aquisição e tombamento, Bibliotecário de processamento técnico, Bibliotecário de referência e Bibliotecário gestor) e os perfis de competências necessárias a essas atuações. Concluiu-se que o mapeamento de competências colabora para uma reflexão sobre a atuação profissional, além de contribuir na definição de metas e direcionamento de programas de capacitação, a partir da identificação e reconhecimento pela equipe das necessidades de competências a serem desenvolvidas e/ou aprimoradas.</text>
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                <text>Este trabalho representa a primeira etapa do projeto de Treinamento de Usuários da Biblioteca CCS/B, pertencente à Rede Sirius – Rede de Bibliotecas da Universidade do Estado d Rio de Janeiro, além de avaliações periódicas com relação ao resultado obtido. A primeira etapa consiste numa pesquisa de campo utilizando questionário estruturado aplicado entre os usuários da Biblioteca CCS/B – (Economia, Administração e Ciências Contábeis) com o objetivo de identificar o perfil e o interesse destes na realização de pesquisas científicas utilizando a Internet, para que possamos delinear um treinamento voltado aos interesses e necessidades reais de nossos usuários. A segunda etapa a ser executada posteriormente, será a implantação do primeiro treinamento de usuários da Biblioteca CCS/B, após o conhecimento, avaliação e aprovação dos resultados obtidos na primeira etapa do projeto.</text>
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                <text>O Planejamento Estratégico nas Bibliotecas das Universidades Estaduais Públicas do Estado de São Paulo (USP, UNESP e UNICAMP) foi analisado com o propósito de saber como é feito este processo. Buscou-se identificar as ferramentas utilizadas na sua elaboração bem como verificar os mecanismos de controle e avaliação. Verificou-se, também, qual a porcentagem de ações do Planejamento Estratégico foi consolidada no período anterior, em cada uma das Bibliotecas. Outro objetivo foi sugerir um roteiro de Planejamento Estratégico a ser aplicado na Biblioteca da Escola de Engenharia de São Carlos (EESC/USP) para garantir maior engajamento institucional e que também pudesse ser adotado por outras bibliotecas que ainda não realizam o Planejamento Estratégico ou que pretendem melhorá-lo. As noventa e seis Bibliotecas das três Universidades foram consultadas por email e preencheram um questionário previamente testado. Os dados obtidos foram transcritos para uma tabela para verificar a incidência das respostas. Constatou-se que o Planejamento Estratégico é uma técnica utilizada por 92% das Bibliotecas e que participam desse processo, em sua maioria, diretores e funcionários de nível superior. As técnicas utilizadas são as mais variadas, desde a elaboração até o controle e avaliação do Planejamento.</text>
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                <text>Aborda a necessidade de conscientizar/sensibilizar, de forma preventiva, toda a comunidade acadêmica da Pontifica Universidade Católica do Paraná, quanto ao uso responsável dos livros. Enfoca a necessidade de programas de preservação para colaboradores e usuários das bibliotecas do Sistema Integrado de Bibliotecas da PUCPR (SIBI/PUCPR). Avalia as campanhas de preservação desenvolvidas anualmente pelo Sistema. Conclui que as campanhas de preservação têm chamado a atenção dos usuários para o problema, mas que esse trabalho de conscientização/sensibilizaçãoque os acervos possam continuar servindo de base para produção de novos conhecimentos em nossas bibliotecas universitárias.</text>
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