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                <text>O objetivo deste estudo quantitativo foi analisar o comportamento dos usuários da biblioteca de uma instituição de ensino público federal. Para isso, buscou-se identificar a frequência de utilização dos serviços da biblioteca, os fatores relevantes para a utilização dos seus serviços e os que levam à possível subutilização pelos usuários deste setor. Foi aplicado um questionário fechado a 291 usuários reais e potenciais da biblioteca do IFMG – Campus Bambuí. Os dados coletados foram tratados estatisticamente utilizando os softwares Excel e SPSS 17.0 com a aplicação das análises descritiva, fatorial e discriminante. O referencial teórico fundamentou-se na revisão literária sobre marketing de serviços em organizações sem fins lucrativos; qualidade dos serviços oferecidos nas bibliotecas; comportamento de seus utentes; infraestrutura administrativa e técnica; utilização das bibliotecas. Após a análise dos dados obtidos, identificou-se que os fatores relacionados à utilização da biblioteca são: infraestrutura/acervo, acesso/divulgação, incentivo à leitura e hábito de leitura. Destes, acesso/divulgação é o que possui maior relação com a baixa utilização dos serviços de uma biblioteca, seguido, em menor escala, do fator incentivo à leitura. Constatou-se também que, entre os entrevistados, 58% utilizam os serviços da biblioteca com elevada frequência e 40%, com baixa frequência ou não utilizam.</text>
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                <text>Aborda a reestruturação física, a transformação de acervo fechado para acervo aberto, revitalização e implantação de serviços na Biblioteca Alcídio Pimentel, do Instituto de Ensino Superior da FUNLEC - IESF, com foco nas necessidades de seus usuários. Questiona-se a condição do acervo, entre as perspectivas de aberto ou fechado, em função do atendimento. Descreve de que forma essa reestruturação afetou a utilização da Biblioteca e o relacionamento com a comunidade dessa Instituição. Utiliza a metodologia SERVQUAL (Service Quality), que analisa qualitativa e quantitativamente o grau de satisfação e a percepção dos usuários relativa à reestruturação e à abertura do acervo. De acordo com o resultado da pesquisa, observa-se que a possibilidade do acervo aberto oferece liberdade, transforma a biblioteca em um lugar agradável e de livre acesso, ao mesmo tempo em que propicia uma aproximação entre a Unidade de Informação e seus usuários. Percebe-se, por meio dos relatos, que a Biblioteca Alcídio Pimentel tornou-se atraente, o que justifica a visitação mais frequente dos usuários, que, anteriormente, o faziam de forma esporádica. A reestruturação física e conceitual também colaborou para a promoção do espaço físico, de seus produtos e serviços.</text>
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                <text>Este estudo tem por objetivo analisar as competências dos bibliotecários- gestores para sua efetiva atuação frente às demandas do mercado de trabalho embibliotecas universitárias de Goiânia-Goiás. A pesquisa foi realizada com 13 bibliotecários-gestores e 3 contratantes, sendo utilizado como instrumento de coleta de dados o questionário. Através dos resultados, conclui-se que as competências essenciais demandadas pelo mercado de trabalho das bibliotecas universitárias de Goiânia são formadas pela integração de habilidades, aprendizado coletivo, tecnologias e conhecimentos. Além disso, a maioria das competências demandadas não se restringe somente aos bibliotecários-gestores de bibliotecas universitárias de Goiânia, ou seja, os resultados da pesquisa visam contribuir com todos os demais bibliotecários que queiram desenvolver competências essenciais visando à satisfação de seus usuários/clientes e para as instituições e/ou organizações que buscam por profissionais qualificados na área de Biblioteconomia.</text>
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                <text>Coaching como fator motivacional na qualidade de vida dos funcionários nas Bibliotecas universitárias.</text>
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                <text>A Qualidade de vida no trabalho – QVT nas organizações nacionais representa uma novidade, pois até então se discutia a qualidade dos serviços e produtos e não a qualidade “para o trabalho”. Entretanto, diante da globalização e o advento das tecnologias de informação e comunicação, os líderes devem descobrir os talentos dos indivíduos e incentivá-los para o desenvolvimento de habilidades exigidas para a execução de suas tarefas. Nesse contexto, as bibliotecas universitárias como todas as organizações modernas, exigem capital humano qualificado e capacitado para atender uma demanda específica de um público diversificado e exigente, cumprindo assim sua missão, de promover o ensino, a pesquisa e a extensão. O grande desafio para as lideranças das bibliotecas é buscar técnicas que identifiquem nos indivíduos, limitações que possam ser transformadas em habilidades e consequentemente valorizam o indivíduo, favorecendo o trabalho em equipe, a mudança do clima organizacional, a forma da comunicação interna, os relacionamentos interpessoais e a qualidade de vida no trabalho. Desta forma, propomos uma reflexão sobre o novo perfil em liderança, estilo de gestão de pessoas, e a aplicação do processo de coaching como fator motivacional nas bibliotecas universitárias.</text>
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Documentação&#13;
Ciência da Informação&#13;
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                <text>Aplicação da análise do perfil de personalidade de gerenciamento em bibliotecas.</text>
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                <text>As bibliotecas universitárias, como organismos vivos e sociais, competem por recursos com outras organizações, com o propósito de proporcionar um melhor apoio informacional às atividades de ensino, pesquisa e extensão da sua comunidade. O objetivo do presente trabalho foi sistematizar e aplicar a técnica de análise de informações Perfil de Personalidade de Gerenciamento (PPG) no contexto das bibliotecas, com o intuito de contribuir para o processo de tomada de decisão. Utilizou-se o método de pesquisa estudo de caso exploratório e a unidade- caso foi uma biblioteca universitária. Como resultado obteve-se a sistematização da técnica de análise de informação PPG e o perfil de gerenciamento do diretor da unidade-caso. O conhecimento sobre o perfil de personalidade de gerenciamento do decisor poderá auxiliar a tomada de decisão no contexto das bibliotecas universitárias e com isso, contribuir para o seu desenvolvimento e sucesso no atendimento às demandas informacionais.</text>
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Ciência da Informação&#13;
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                <text>Relato de experiência sobre o encontro de Integração dos Bolsistas do Sistema de Bibliotecas da Universidade Federal de Pernambuco. O reduzido quadro de auxiliares administrativos das bibliotecas origina aumento de bolsistas. Cabe à Biblioteca Central (BC) a seleção para o Banco de Reserva de Bolsistas. A partir de 2011 sua Divisão de Apoio ao Usuário (DAU) idealizou e realizou três encontros para capacitar e integrar os bolsistas, objetivando a melhoria do atendimento ao público. Utilizou leitura de texto, dinâmica de grupo, contação de história, sessões de filmes e vídeos e discussão dirigida nos encontros. Elaborou-se um contrato para reger a interação e o relacionamento interpessoal dos bolsistas entre si, com a equipe de trabalho e os usuários. Na avaliação dos eventos averiguou-se o acerto na definição dos conteúdos, metodologia, dinâmica e sua importância para bolsistas e gestores. Os bolsistas os julgaram imprescindíveis na tomada de decisão, na transparência das metas do Sistema Integrado de Bibliotecas e por proporcionar espaço para opinar e sugerir mudanças para maior eficácia e eficiência no atendimento à clientela. Para os gestores das bibliotecas, o evento proporciona aos bolsistas um momento de integração com a equipe de trabalho, permitindo avaliar a postura profissional dos participantes e a obtenção de críticas e sugestões de mudanças nos processos e fluxos de atividades. Pretende-se com o relato não apenas o registro dessa ação administrativa como principalmente contribuir para o estudo mais aprofundado da rotatividade dos bolsistas e dos problemas decorrentes do número insuficiente de auxiliares administrativos nas bibliotecas.</text>
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                <text>Com a globalização, a sociedade brasileira, passa por diversas mudanças. Fatores políticos, econômicos e tecnológicos, contribuem para a formação de um novo mercado de trabalho. Nesse contexto, observa-se um ambiente propício para o empreendedorismo, onde os profissionais devem ser dotados de um conjunto de técnicas e conhecimentos que visualizem oportunidades que resultem em bons empreendimentos. Este trabalho analisa o empreendedorismo na perspectiva dos alunos do curso de Biblioteconomia da Universidade Federal da Paraíba-UFPB, uma abordagem das competências, identifica que seu perfil empreendedor deve ser fator determinante na constituição do negocIo próprio, como também num reposicionamento no mercado de trabalho, abrindo novas oportunidades. Constatou-se nos discentes nenhum contato com disciplinas empreendedoras e baixo perfil  empreendedor nos docentes. A pesquisa revelou que o aluno de biblioteconomia não corre riscos mesmo necessitando complementar sua renda, opta pelo emprego público, falta atitude para empreender, sendo desprovido de conhecimento e estímulo. A Metodologia utilizada foi Abordagem quantitativa, tipo exploratória e descritiva, caracterizando um estudo de caso. O campo da pesquisa foram os alunos do primeiro ao décimo período do curso em questão. A amostra é composta por cento e setenta e cinco discentes, com análise dos dados feita com uso de estatística inferencial e a sua coleta através de questionário estruturado. A partir das análises coletadas chega-se a conclusão que a cultura empreendedora dos discentes da UFPB, não é suficiente para impulsionar a implementação de um negócio. Portanto, o perfil empreendedor dos alunos de biblioteconomia-UFPB não é fator determinante na constituição do negócio próprio.</text>
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                <text>A cada dia as tecnologias se modernizam e passam a fazer parte do cotidiano das pessoas. Várias ferramentas surgiram com o advento da internet para que as pessoas se comuniquem com as outras. Os profissionais bibliotecários estão sempre envolvidos com atividades técnicas da área. A biblioteca especializada requer uma atenção diferenciada, pois atua num nicho específico e necessita de serviços voltados para esse público. As redes sociais abrangem o mundo, facebook, orkut, blogs, entre outras. Pessoas trocam informações por e-mail, MSN, Skype e vários outros meios de comunicação. Hoje temos acesso a sites, portais e tantas formas de nos informar, que uma informação gerada neste exato momento, daqui a segundos é obsoleta. O presente artigo apresenta a forma com que as novas tecnologias de comunicação (TICS), foram inseridas e estão sendo utilizadas como canais de marketing em uma biblioteca jurídica do setor público, visando atender de uma maneira personalizada seus usuários e qual a opinião deles a respeito diante da forma de oferecer e disponibilizar serviços e produtos.</text>
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                <text>As Tecnologias da Comunicação e Informação influenciam as transformações e inovações nos processos de difusão da informação. Esse fato pode ser verificado,especialmente, em relação ao ambiente da Internet e da Web. Um exemplo disso é a importância da Escrita Colaborativa (EC), com ênfase no uso das tecnologias da web 2.0, uma vez que a EC deve ser vista como um processo social e também como uma nova modalidade de construção coletiva de conhecimento, onde diferentes colaboradores podem dialogar numa plataforma virtual, construindo um único documento. Nesse contexto, apresentamos a experiência da Biblioteca Universitária da UFC na construção do Boletim Informativo do Sistema de Bibliotecas, que existe há 24 anos e sempre foi produzido por meio da escrita colaborativa, e que desde 2011 é editado utilizando-se o aplicativo editor de textos do Google Docs. Essa mudança vem dinamizando a produção, agilizando a periodicidade e mantendo-o sempre atualizado quanto às informações divulgadas mensalmente para toda a comunidade acadêmica, indicadores que reforçam a relevância da utilização das tecnologias colaborativas para a produção qualitativa do conhecimento.</text>
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                <text>Com o objetivo de apresentar uma experiência que vem se mostrando bastante assertiva em relação à gestão da circulação dos materiais bibliográficos nas Bibliotecas da Unicamp, este trabalho pretende evidenciar a metodologia trabalhada junto ao Grupo de Trabalho de Circulação. O GT de Circulação, criado em meados de 1997, tem o propósito de analisar e implantar o módulo de circulação no software coorporativo adquirido na época. A implantação do módulo nas Bibliotecas ocorreu paulatinamente, apartir de 2002, com testes-piloto nas Bibliotecas dos Institutos de Economia e de Física. Após a consolidação do módulo em todas as Bibliotecas do Sistema, e com a necessidade de implementações que atendessem especificidades das Bibliotecas da Unicamp, no início de 2007 ocorreu uma reestruturação na metodologia de trabalho do GT, com foco na gestão compartilhada. Em 2008, o GT assessorou o Grupo de Estudo para troca do software com relação a necessidades de circulação, assim como auxiliou na sua avaliação. Com a troca do software coorporativo, no início de 2009, o GT assumiu novas atividades, propondo alterações e adequações. O Grupo é composto por um representante de cada Biblioteca do SBU que efetivamente mantém circulação em suas Unidades (24), com reuniões mensais, onde seus membros têm voz e voto para todas as decisões referente ao módulo. Com a maturidade do GT, este assumiu, também, atividades quanto aos procedimentos-padrão dos serviços prestados no atendimento ao usuário, confecção de manuais e guias, elaboração de treinamentos, workshop, encontros para os profissionais das Bibliotecas, entre outras.</text>
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                <text>O desafio de gerenciar e melhor utilizar o conhecimento, ativo intangível de valor estratégico, tem aguçado as organizações a buscarem modelos de gestão que visam administrar os conhecimentos essenciais para alcançar seus objetivos direcionados a visão de futuro e sua permanência no mercado competitivo. Logo esse estudo tem como objetivo principal apresentar a gestão do conhecimento como modelo que surge para gerenciar a transposição do conhecimento como modelo tácito em explícito e a gestão de mudança como parte integrante desse processo. Para tanto, contextualiza o conhecimento, cita os tipos e as formas de conversão dele. Aborda maiores considerações sob as gestões do conhecimento, estratégica do conhecimento e a de mudança, expondo conceitos, objetivos e benefícios relacionados à implementação dessas gestões. Expõe a gestão do conhecimento com foco na inovação. Trata-se de um levantamento exploratório fruto de uma revisão de literatura de base estritamente teórica em vários suportes informacionais relacionados a esse tema e áreas afins. Toda adoção de modelos proporciona mudanças organizacionais que podem influenciar de maneira positiva ou negativa nos processos, nas ações estratégicas, nos serviços, nos produtos e na cultura organizacional. Infere-se, portanto, nesse estudo que a adoção de novas práticas- modelos interfere nas formas de gerenciar os processos organizacionais e nas ações estratégicas das organizações. Constata-se, dessa forma, a anecessidade de novas contribuições para essa temática, baseadas em estudos empíricos com o intuito de conscientizar que a gestão do conhecimento e a gestão de mudança não estão isoladas, mas alinhadas ao processo de alavancar a sobrevivência das organizações</text>
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                <text>Enfatiza que a busca constante, das organizações, por performance e qualidade, tornou a questão da responsabilidade social, uma discussão imprescindível no contexto organizacional. Ressalta que para as bibliotecas universitárias desempenharem com eficiência a função de fomentar produtos e serviços, informacionais para subsidiar o ensino, a pesquisa e a extensão, nas universidades, precisam contextualizar a responsabilidade social nas suas ações, a fim de assumir um comportamento responsável no sentido ético, filtrado nas idéias de co- responsabilidade e de desenvolvimento social. Objetiva compreender a responsabilidade social no contexto das bibliotecas universitárias; destacar a norma AS 8000 que dispõe sobre o cumprimento da responsabilidade corporativa nas organizações, acreditando que todos os lugares de trabalho devem ser geridos de forma que os direitos humanos básicos sejam assegurados, e que a gerência esteja preparada a assumir esta responsabilidade. Conclui que compreender as ações socialmente responsáveis da biblioteca universitária, percebendo as suas nuances, em face da sua complexidade não nos permite construir um corolário de verdades absolutas, todavia nos faz debruçar sobre as bordas do papel, a fim de lançarmos luzes, também, sobre a responsabilidade social no interior de cada um de nós, bibliotecários!</text>
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                <text>A pesquisa buscou identificar e analisar a percepção que os usuários das Bibliotecas Universitárias da Universidade Federal do Ceará possuem sobre o papel que os gestores desempenham nessa função. Com o objetivo de observar como essas percepções podem influenciar na melhoria da gestão, sugerindo mudanças de posturas no desempenho desses gestores. Trata-se de uma pesquisa exploratória de natureza quantitativa, fazendo-se uso do procedimento estudo de caso para experimentação do instrumento proposto. A coleta de dados foi feita por meio de questionários com escala de opinião baseada na medida de Likert. Como resultado a análise dos dados permitiu diagnosticar que os usuários pouco percebem o papel desempenhado pelos gestores em suas funções.</text>
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                <text>A biblioteca universitária precisa ultrapassar os limites do espaço acadêmico e evoluir como facilitadora de acesso à informação de qualidade em suportes diversos, com atuação e ações mais proativas, integrada nos processos de ensino, aprendizagem e investigação. Neste sentido, pretende-se fortalecer e consolidar o papel social, as ações e as realizações geridas pela Biblioteca Central Prof. Antônio Martins Filho da Universidade Estadual do Ceará, no tocante as necessidades, expectativas e melhoria, para isso apresenta-se a proposta de dinamização dos serviços informacionais da BC/UECE, por meio de projetos implementados e em execução, e ações culturais e sociais desenvolvidas. Ressalta-se que essas iniciativas contribuirão para a melhoria continua da qualidade dos serviços de informação, através de estratégias, instruídas para a viabilização do acesso a informação por parte da comunidade ueceana, inserida na sociedade contemporânea.</text>
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                <text>Investigar como o Movimento Negro do Estado da Paraíba se apropria das fontes de informação na web e usa-as, na perspectiva de disseminação da étnico- racial é o objetivo que norteia este estudo. Entende-se que essas fontes de informação podem ser utilizadas como um canal de disseminação da informação étnico-racial para auxiliar os grupos socialmente invisibilizados, na atual sociedade da informação, do conhecimento e da aprendizagem, onde o preconceito, a discriminação e o racismo fazem parte do cotidiano dos sujeitos. O universo da pesquisa foi o Movimento Negro Organizado da Paraíba (MNOPB), e os sujeitos/participantes foram quatro ativistas vinculados a duas entidades desse movimento: o Núcleo de Estudantes Negras e Negros da UFPB (NENN/UFPB) e a Organização de Mulheres Negras na Paraíba, a BAMIDELÊ. Os resultados mostraram que a ferramenta mais utilizada pelo MNOPB, para veicular a informação, é o e-mail, e o uso do blog está associado à disseminação da informação apropriada pelo grupo. Nas considerações finais, é proposto para a entidade que se aproprie as fontes de informação na Web já utilizadas por ela, a fim de que sirvam como um espaço virtual que armazene a informação produzida e apropriada pelo MNOPB.</text>
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                <text>Considerando que as coleções da biblioteca universitária devem ser divulgadas para facilitar o acesso às fontes de informação, o trabalho consiste na apresentação de uma ferramenta visando divulgar as fontes de informação que integram as coleções da biblioteca. O campo de atuação é a Biblioteca Central (BC) da Universidade Federal da Paraíba (UFPB), que visa dar suporte informacional aos programas de ensino, pesquisa e extensão da universidade. A partir do entendimento de que a comunidade universitária não tem conhecimento da totalidade das coleções que a BC abriga e disponibiliza ao seu público, as autoras apresentam uma proposta de criação de um blog informacional visando divulgar as fontes de informação que integram as coleções da BC para dar-lhes maior visibilidade, a fim de que possam ser conhecidas pelo público e ampliar o seu uso. A fundamentação teórica abrange as temáticas: Sociedade da Informação, Fontes de Informação, Biblioteca Universitária e Blogs. Essa fundamentação possibilitou ampliar noções sobre blogs e apresentar alguns pontos que se configuram como diretrizes para a construção do blog da BC, que será gerenciado pela Seção de Referência da BC, em parceria com a Seção de Tecnologia da Informação e as demais seções da biblioteca. A efetivação da proposta de implantação do blog incorporado à página da BC abre um canal de comunicação com a comunidade acadêmica que pode realizar postagens emitindo suas opiniões e sugestões a respeito das exposições das fontes de informação que sejam de seu interesse.</text>
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                <text>A proposta deste trabalho consiste em publicar as orientações para a manutenção de conteúdos das Redes Sociais (Twitter, Blog, Flickr, Facebook, Youtube, SlideShare, Delícious, entre outras) e das notícias publicadas no site do SB/UEL, tais orientações servirão para nortear os responsáveis pela manutenção das postagens. Realizou-se uma pesquisa exploratória nos sites das principais Bibliotecas Universitárias (Bus) brasileiras para identificar quais fazem uso das redes sociais, qual o tipo de informações as BUs disponibilizam nessas ferramentas e que tipo de interatividade estabelecem com os usuários. Os resultados mostraram tendência a notícias sobre a biblioteca; informações sobre o funcionamento; divulgação de eventos da instituição e da biblioteca; dicas de leituras especializadas; informações sobre a instituição e informação sobre o acervo. Conclui-se que são poucas as BUs que estão fazendo uso dessas ferramentas e que não há documentos formais que possa ser considerado uma política ou algo do gênero, no entanto faz-se necessário verificar se, realmente, todas as redes sociais são adequadas para o uso das BUs, buscando definir q</text>
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Documentação&#13;
Ciência da Informação&#13;
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                <text>O crescente desenvolvimento da internet, a proliferação na quantidade e tipologia de fontes de informação eletrônicas disponíveis, a mudança no comportamento dos usuários, o decréscimo no atendimento presencial impulsionam as bibliotecas universitárias a trabalharem mais virtualmente e focadas no acesso à informação; demandam a implementação de mecanismos para que os usuários identifiquem, localizem e utilizem potencialmente as fontes de informação mais pertinentes às suas necessidades informacionais. Os objetivos são investigar e identificar a aplicação de ferramentas colaborativas para facilitar o processo de mediação de fontes de informação, especialmente das bases de dados bibliográficas, em bibliotecas universitárias. A metodologia utilizada foi a pesquisa exploratória, tendo como método, a análise de conteúdo de websites de bibliotecas universitárias. A amostra foi composta por 24 bibliotecas universitárias selecionadas de melhores universidades internacionais e nacionais (“Webometrics Ranking of World’s Universities 2011”, “World University Rankings 2011-2012” e “Índice Geral de Cursos - IGC 2009”). Constatou-se que as bibliotecas universitárias pesquisadas utilizam ferramentas colaborativas para mediação de fontes de informação, especialmente das bases de dados bibliográficas, com menores índices percentuais de grande parte das ferramentas nas bibliotecas nacionais. Conclui-se que o bibliotecário deve analisar e discutir o potencial dessas ferramentas colaborativas, estabelecer estratégias para sua gestão e implementação, levando-se em conta a realidade de cada biblioteca, e investir na sua função de mediador da informação, buscando o diálogo presencial e/ou virtual com o usuário para lhe interpretar os meios e formas de acesso à informação, diálogo este que diferenciará e marcará a qualidade dos serviços/produtos disponibilizados pela biblioteca.</text>
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                <text>Tendo por base a reflexão sobre os conceitos de web 2.0, biblioteca 2.0 apresenta os resultados da primeira etapa da pesquisa sobre o uso e as apropriações das ferramentas colaborativas pelas bibliotecas brasileiras, que consistiu no mapeamento dos ambientes virtuais das bibliotecas das universidades federais do país. Apresentando o mapeamento relativo as regiões norte e nordeste discute a presença das bibliotecas universitárias no ciberespaço. Verifica e analisa os ambientes virtuais dessas bibliotecas, bem como o lugar ocupado por estas nas páginas das universidades. Identifica as ferramentas colaborativas </text>
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                <text>O presente trabalho tem como objetivo apresentar a opinião dos acadêmicos em relação ao primeiro curso à distância sobre normalização de trabalhos científicos e pesquisas em bases de dados desenvolvidas pela Divisão Técnica de Biblioteca e Documentação da UNESP-Campus Botucatu-Rubião Junior e o Núcleo de Educação a Distância e Tecnologias da Informação em Saúde da Faculdade de Medicina de Botucatu. O curso ocorreu no período de agosto a novembro de 2009, distribuído em 10 aulas. Para a coleta de opiniões foi elaborado um questionário semiestruturado onde foi possível verificar que todos os alunos já possuíam experiência com a metodologia adotada; os funcionários da Faculdade de Medicina e os alunos de pós- graduação são os que mais participaram do curso; elevado grau de satisfação com relação à metodologia e ao material didático oferecido. O relato dessa experiência demonstra que a educação a distância pode contribuir fortemente para a educação e o treinamento de usuários de bibliotecas universitárias.</text>
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                <text>Os avanços tecnológicos têm gerado e disponibilizado um volume cada vez maior de informações nas diversas áreas do conhecimento, exigindo dos usuários o desenvolvimento de habilidades para facilitar a busca, recuperação, seleção e uso da informação disponível. Isso torna-se ainda mais necessário para os usuários da área da saúde, cujas bases de dados crescem significativamente. No entanto, esses usuários apresentam dificuldades percebidas pelo profissional da informação que os recebe no serviço de pesquisa bibliográfica das bibliotecas. O objetivo deste trabalho é identificar as demandas e dificuldades no processo de busca bibliográfica dos usuários da área da saúde, que utilizam o serviço de pesquisa bibliográfica da biblioteca do Campus Saúde da Universidade Federal de Minas Gerais, percebidas pela bibliotecária do serviço de pesquisa bibliográfica dessa biblioteca. A metodologia utilizou entrevistas semiestruturadas com uma bibliotecária, que atendeu a esses usuários durante o ano de 2011, sobre a sua percepção das demandas e processos de busca informacional desses usuários. As principais demandas e dificuldades percebidas foram identificadas. Finalmente foram apresentados recomendações para o profissional da informação para um melhor atendimento das demandas dos usuários que utilizam o serviço de pesquisa bibliográfica das bibliotecas universitárias.</text>
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                <text>A globalização trouxe instabilidade e mudanças para o mundo dos negócios, o que levou à necessidade de se reinventar a maneira de tratar o cliente, cuja exigência é cada vez maior. O atendimento é um quesito importante no Serviço de Referência em bibliotecas, portanto é necessário que as práticas desse serviço sejam aprimoradas com a utilização cada vez mais constante da Tecnologia de Informação. O presente trabalho apresenta uma análise das pressões e reações de mercado como fatores motivacionais na projeção do Serviço de Referência Virtual (SRV) na Biblioteca da Universidade Federal de Lavras com o uso do chat, que poderá ser implantado como forma de melhorar o atendimento ao usuário e para aperfeiçoar o feedback dos funcionários do Setor de Referência às dúvidas do público que faz uso da biblioteca.</text>
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                <text>A Biblioteca Universitária (BU), também conhecida como acadêmica, é responsável pelo armazenamento, tratamento, organização e gestão das informações e dos materiais que registram o conhecimento das áreas vinculadas ao universo acadêmico, sendo o serviço de referência o setor principal da biblioteca, que pode ser visto como um conjunto de atividades ofertadas, com o objetivo de dar apoio ao usuário em consultas locais e/ou remotas no uso dos recursos informacionais da BU e ao bibliotecário de referência como mediador assertivo/pró-ativo e crítico, para a construção do conhecimento científico. Tem-se como objetivo avaliar a qualidade dos serviços disponibilizados pelo setor de referência da Biblioteca Central da Universidade Estadual do Ceará (UECE), aos estudantes dos cursos de pós- graduação strictu sensu. Trata-se de uma pesquisa de caráter exploratório, bibliográfico e documental, de natureza quantiqualitativa, utilizando como procedimento de abordagem o método funcionalista. A coleta de dados foi feita, mediante questionário semiestruturado. Diagnosticou-se que os estudantes desconhecem os serviços oferecidos pelo setor. No referente ao incentivo dos professores na procura dos serviços, é de vital importância a pesquisa. No que tange à satisfação do usuário quanto ao acervo houve discrepância nas respostas. Quanto ao atendimento dos bibliotecários em relação às demandas e orientações ao usuário, não existe ainda a qualidade preconizada, apesar da presteza e responsabilidade do profissional setorizado. Acredita-se que o serviço de referência das bibliotecas, em especial as universitárias, seja a porta de entrada para os usuários, pois iria direcioná-los em suas consultas locais ou remotas e no uso dos recursos informacionais.</text>
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                <text>O objetivo do Serviço de Referência e Informação (SRI) é dar assistência aos usuários na busca por informações, independente do suporte em que ela se encontra e não se atendo a uma coleção específica de materiais. Os serviços prestados na forma presencial também são oferecidos virtualmente sendo que a Web proporcionou a ampliação e criação de novos serviços. A pesquisa exploratória foi usada para conduzir o estudo e o método utilizado foi o comparativo por se tratar de um estudo no qual foram analisadas as páginas Web das bibliotecas. A coleta de dados aconteceu por meio de análise dessas páginas utilizando uma lista dos itens a serem verificados e o universo da pesquisa foram as bibliotecas das Universidades Federais brasileiras que oferecem cursos presenciais de medicina, e, o objetivo foi Identificar os Serviços de Referência e Informação disponibilizados via Web pelas bibliotecas levantadas. Constatou-se que o uso da Web para a prestação de serviços aos usuários ainda é baixo e as ferramentas da Web ainda são pouco exploradas pelas bibliotecas. </text>
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                <text>O presente trabalho relata a experiência do Sistema de Bibliotecas da Universidade Estadual de Londrina (UEL) na implantação do serviço de atendimento online via Chat. Mostra a aplicação das tecnologias da informação e da comunicação no processo de atendimento virtual, e o quanto o uso das tecnologias facilita a comunicação e interação em tempo real, entre usuários. Destaca o diferencial do serviço virtual, necessário ao atendimento das necessidades informacionais de usuários remotos. Apresenta avaliação realizada para verificar as questões mais solicitadas e quais os tipos de dúvidas dos usuários.</text>
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                <text>A constante evolução da Internet permitiu a manifestação de muitos desafios e oportunidades para a Biblioteconomia e o bibliotecário de modo geral. Muitos desses desafios se apresentam aos profissionais bibliotecários quanto às habilidades e características requeridas pelo mercado de trabalho atual, principalmente com relação às novas áreas de atuação como a Arquitetura de Informação (AI). Desta forma, esta pesquisa tem por objetivos apresentar os conceitos de Arquitetura de Informação e usabilidade e de que forma estes conceitos auxiliam na organização de websites; investigar como se dá a inserção do bibliotecário nesse mercado e a importância da sua atuação. Para alcançar esses objetivos, foi realizado um levantamento bibliográfico, dos últimos dez anos (2000- 2010) em literatura técnico-científica da área de Biblioteconomia, Arquitetura de Informação e Ciência da Informação. Este levantamento possibilitou apresentar os principais conceitos de AI e como o bibliotecário pode se engajar nessa área. Também verificou-se que a sua contribuição na AI gira em torno do conhecimento de princípios de seleção, acesso à informação, conhecimento de busca, catalogação e classificação aplicados em ambientes Web. Em paralelo a este artigo está em andamento pesquisa qualitativa com profissionais que atuam na área de Arquitetura de Informação no Brasil como Trabalho de Conclusão de Curso. Esta análise posterior permitirá levantamento do perfil desse profissional e lançará luzes para os bibliotecários que desejarem atuar nesse nicho do mercado.</text>
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Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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Ciência da Informação&#13;
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                <text>Indexação de imagens: uma abordagem conceitual.</text>
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                <text>O profissional da informação tem desenvolvido competências que amplia sua atuação como a aplicação da bibliometria. Este estudo teve por objetivo realizar análise bibliométrica da produção científica sobre a interface entre bibliometria e saúde, disponível na base de dados Lilacs. A metodologia da pesquisa observou os seguintes passos: revisão de literatura sobre bibliometria; coleta de dados na base de dados Lilacs; organização, tratamento bibliométrico e análise dos dados coletados utilizando o software MS Excel. Utilizando a expressão de busca “bibliometria” no campo assunto foram selecionados 365 registros. Como resultados foram produzidos os seguintes indicadores bibliométricos: distribuição das publicações ao longo do tempo; tipologia dos documentos; idioma e temáticas mais abordadas. Esses indicadores demonstram o estado da arte da produção científica representada pela interface entre a bibliometria e a saúde presente na base de dados Lilacs.</text>
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                <text>Construção coletiva da biblioteca virtual em saúde: o caso encuentros de la red BVS2011.</text>
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Ciência da Informação&#13;
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