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                <text>CBBD - Edição: 10 - Ano: 1979 (Curitiba/PR)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação</text>
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              <text>A aplicação da técnica do incidente crítico em estudos de usuários da informação tecnico-científica: uma abordagem comparativa</text>
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              <text>O planejamento de serviços de informação documentação, bem como a avaliação de sua eficácia quando já operacional — são atividades bem mais frequentes do que se pode imaginar. De acordo com a moderna orientação, estas atividades devem ser feitas a partir de estudos de usuários, para quem os serviços são montados, e cuja satisfação, em relação às reais necessidades de informação, deve ser questionada periodicamente.</text>
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