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                <text>CBBD - Edição: 25 - Ano: 2013 (Florianópolis/SC)</text>
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                <text>Biblioteconomia, Documentação, Ciência da Informação</text>
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                <text>7-10 de Julho de 2013</text>
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              <text>Segmentação de usuário em biblioteca pública para incluir sem excluir</text>
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              <text>Jovenilda Freitas Santos</text>
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              <text>Nídia Maria Lienert Lubisco</text>
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              <text>Florianópolis (Santa Catarina)</text>
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          <name>Publisher</name>
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              <text>FEBAB</text>
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              <text>Este artigo aborda a importância de adotar a segmentação de mercado em biblioteca pública, tendo por objetivo incentivar o uso desta técnica de marketing para melhor atender a diversificada comunidade desse ambiente informacional. Apresenta e discute a seleção de mercados-alvo e as principais variáveis de segmentação, inclusive os seus níveis. O procedimento metodológico aplicado foi a pesquisa bibliográfica, do tipo descritiva, realizada a partir de abordagem qualitativa, no sentido de buscar esclarecer conceitos e práticas e propor intervenções. A pesquisa revela a escassez de estudo sobre o tema, indicando a necessidade de desenvolvê-lo, e também apresenta experiências realizadas, com o intuito de aprofundar a discussão sobre a natureza do assunto, visando a consolidar o corpus teórico do marketing aplicado às bibliotecas públicas.</text>
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