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                <text>CBBD - Edição: 25 - Ano: 2013 (Florianópolis/SC)</text>
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              <text>INOVANDO O SERVIÇO DE REFERENCIA ATRAVES DAS NOVAS TECNOLOGIAS DE INFORMAÇÃO E COMUNICAÇÃO</text>
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              <text>O trabalho aborda sobre as inovações no Serviço de Referencia da Biblioteca Central Julieta Carteado (BCJC) do Sistema de Bibliotecas da Universidade Estadual de Feira de Santana (SISBI-UEFS) advindas da adoção das novas tecnologias de informação e comunicação (TICs) que são as providas pelos recursos computacionais. A adoção das TICs agilizou e inovou os serviços tradicionais e possibilitou novos serviços como a reserva eletrônica de obras, a acessibilidade através dos programas de sistema de voz, a biblioteca 24 horas, etc., assim ao mesmo tempo que busca combater a info-exclusão a BCJC cria uma política de fidelização de seus usuários através da inovação e otimização de seus serviços.</text>
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