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                <text>7-10 de Julho de 2013</text>
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              <text>Este trabalho descreve a visita orientada em biblioteca universitária e apresenta uma nova proposta de orientação ao usuário que está iniciando seu semestre letivo. Propõe uma reflexão sobre a forma como os serviços são oferecidos na perspectiva do usuário buscando alcançar a excelência no atendimento.</text>
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