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              <text>Temática II: Transcompetências: diferenciais dos usuários e do profissional da informação - Relato de Experiência</text>
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              <text>O trabalho faz uma síntese histórica das redes de intercâmbio entreBibliotecas ao longo dos anos. Enfatiza a qualidade dos serviços de informação compartilhados e mostra a importância para o desenvolvimento técnico científico.Ressalta a tendência de inovar e otimizar os serviços informacionais, de forma a atribuir não apenas uma qualidade aparente e sim a necessidade de praticar umaqualidade real. Apresenta uma nova forma da Biblioteca do Centro de Tecnologia da Universidade Federal do Rio de Janeiro -UFRJ atender às solicitações do Comut com o auxílio do software Docreader. Um processo de intermediação e acesso ao documento, que agiliza os serviços de atendimento com o objetivo de buscar a qualidade dos produtos, serviços e desempenho, acompanhada de gradativaeliminação de desperdícios, diminuição dos prazos e atendimento, visando àsatisfação do usuário final.</text>
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