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                <text>Biblioteconomia, Documentação, Ciência da Informação</text>
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              <text>Necessidades informacionais de instituições técnico-profissionalizantes: estudo de usuários do Serviço Nacional de Aprendizagem Industrial de Minas Gerais (SENAI/MG) dos municípios de Matozinhos e Pedro Leopoldo</text>
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              <text>Temática II: Transcompetências: diferenciais dos usuários e do profissional da informação - Trabalho científico</text>
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              <text>Este trabalho evidencia a ideia de que o usuário precisa ser tratado como a razão de ser da unidade de informação, pois é ele quem vai determinar as ações e serviços a serem prestados. Foi desenvolvido um estudo para conseguir estreitar o relacionamento do usuário com a biblioteca e aprimorar os serviços oferecidos. Com base nas teorias da área de Estudo de Usuários, a aplicação deste trabalho acarretou em novas ideias e novos rumos para as bibliotecas do SENAI/MG de Matozinhos e de Pedro Leopoldo. A partir dos resultados apresentados será possível construir projetos e serviços mais direcionados, com maiores chances de serem bem aceitos e aproveitados pelos usuários.</text>
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