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                <text>CBBD - Edição: 25 - Ano: 2013 (Florianópolis/SC)</text>
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                <text>Biblioteconomia, Documentação, Ciência da Informação</text>
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            <name>Date</name>
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                <text>7-10 de Julho de 2013</text>
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              <text>Revisão da literatura nas bases internacionais Scopus e ISI Web of Science para seleção de critérios para avaliação de serviços oferecidos por bibliotecas</text>
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              <text>Maria Bernarda Teixeira Duarte</text>
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              <text>Florianópolis (Santa Catarina)</text>
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              <text>Temática III: Bibliotecas, serviços de informação &amp; sustentabilidade - Trabalho científico</text>
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              <text>Este trabalho tem por objetivo fazer uma busca nas bases internacionais Scopus e ISI Web of Science para dar suporte à construção de um modelo para a avaliação dos serviços oferecidos por bibliotecas. Esta revisão visa à definição de um conjunto de critérios de avaliação para elaborar o questionário a ser aplicado aos usuários da biblioteca do Instituto de Engenharia Nuclear – IEN, especializada na área de tecnologia nuclear. Os resultados obtidos com o questionário proposto devem estabelecer uma sistemática capaz de captar a percepção dos usuários quanto aos serviços oferecidos e contribuir para a melhoria da qualidade desses serviços. </text>
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