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              <text>ESTRATÉGIAS DE MARKETING PARA FIDELIZAR USUÁRIOS NA BIBLIOTECA CENTRAL JULIETA CARTEADO</text>
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              <text>Eixo 6: Gestão de bibliotecas</text>
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              <text>Relato de experiência objetivando mostrar o marketing como uma importante ferramenta para desenvolver ações criativas que possam aumentar o fluxo e fidelizar os usuários que frequentam a Biblioteca Central Julieta Carteado, responsável pelo planejamento e administração do Sistema de Bibliotecas da Universidade Estadual de Feira de Santana.                  A aplicação de instrumentos de marketing vai aprimorar, promover, visibilizar os recursos que a biblioteca dispõe. Isso implica aperfeiçoamento e inovação dos produtos e serviços já ofertados pela biblioteca, assim como criação de novos. A BCJC decidiu, então, inovar seus produtos e serviços e criar novos, como por exemplo o empréstimo de guarda-chuvas, o espaço de convivência e outros, bem como incrementar a capacitação por meio de cursos e oficinas, sempre abertos à comunidade externa. Com a adoção de estratégias de marketing, a biblioteca ganhou uma imagem positiva tanto para seus usuários externos, que a veem como dinâmica, quanto para os usuários internos, que estão mais motivados e proativos.</text>
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