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                <text>CBBD - Edição: 28 - Ano: 2019 (Vitória/ES)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação</text>
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              <text>Apresenta o relato de experiência das ações desenvolvidas pela Seção de Referência da Biblioteca Central Julieta Carteado (BCJC), entidade gestora do Sistema Integrado de Bibliotecas da Universidade Estadual de Feira de Santana (SISBI-UEFS). Demonstra a necessidade de ressignificação da atuação da biblioteca junto às novas exigências da comunidade de usuários que atende, e descreve as atividades desenvolvidas na Seção de Referência à luz das novas demandas dos públicos prioritários do SISBI-UEFS e o posicionamento da BCJC enquanto biblioteca universitária, que ressignifica suas práticas para melhor atender públicos diversos. Entre as atividades desenvolvidas, destacam-se, ações culturais, campanhas, serviços online, serviços inovadores e atividades de aprendizagem organizacional, que denotam a diversidade dos produtos e serviços oferecidos, atribuindo a Seção de Referência da BCJC uma nova perspectiva, de agente de cuidado das necessidades multiculturais de informação, que busca oferecer serviços inovadores e superar as expectativas dos seus usuários.</text>
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