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                <text>SNBU - Edição: 06 - Ano: 1989 (UFPA - Belém/PA)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <text>Universidade, Biblioteca e prestaçao de serviços: a realidade brasileira. (Painel 1 - Política para Prestação de Serviços aos Usuários)</text>
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              <text>Mercadante, Leila M. Z. </text>
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              <text>Aborda o tema de prestação de serviços aos usuários a partir de coleta de dados efetuada junto a bibliotecas das universidades brasileiras. Expõe quadros demonstrativos dos serviços aos usuários, atividades cooperativas e participação da comunidade na avaliação dos serviços prestados. Discute esses aspectos e apresenta desconhecimento por parte dos usuários como um dos fatores da baixa utilização dos serviços. Conclui sugerindo: a) medidas práticas para melhor informar os usuários dos serviços e dos recursos, gerar maior uso das coleçoes e fortalecer a imagem da biblioteca na universidade; b) desenvolvimento de metodologia que facilite o treinamento do usuário nas fontes de informação e no uso de biblioteca; c) incentivo aos estudos de avaliação de serviços de informação nas biblitoecas acadêmicas.</text>
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