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                <text>SNBU - Edição: 19 - Ano: 2016 (UFAM - Manaus/AM)</text>
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Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <text>Inovação tecnológica em unidades de informação: reduzindo esforços repetitivos e automatizando workflows da Biblioteca Universitária da UFLA - período de 2012/2016.</text>
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              <text>Este trabalho discorre sobre a experiência da Biblioteca Universitária (BU) da Universidade Federal de Lavras (UFLA) na implantação de inovações que, apoiadas pelas tecnologias de informação e comunicação (TIC’s), contribuíram, significativamente, para a melhoria dos serviços e produtos ofertados, reduzindo esforços repetitivos e automatizando seus workflows, adaptando às novas demandas dos seus usuários, gerando confiança na equipe. Como ações metodológicas para identificarmos a aceitação e uso dos serviços pela comunidade acadêmica, foram analisadas as estatísticas de uso, frequência de usuários, índices do Google, entre outros recursos detalhados no percurso metodológico deste trabalho. As análises e seus resultados contribuíram para o desenvolvimento de novos projetos e investimentos para aaquisição de novos produtos para a Biblioteca ou para a renovação dos existentes.</text>
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