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                <text>SNBU - Edição: 19 - Ano: 2016 (UFAM - Manaus/AM)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <text>Pimenta, Elaine Cristina Tomás; Coelho Junior, Thalmo de Paiva</text>
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              <text>O uso de indicadores de desempenho para avaliar a qualidade em unidades de informação, tem se tornado cada vez mais uma ferramenta de apoio a gestão ajudando no planejamento. O objetivo desta pesquisa é identificar quais as vantagens e desvantagens de se fazer avaliação em bibliotecas universitárias usando indicadores de desempenho da ISO 11620. A pesquisa foi baseada em pesquisa bibliográfica, onde foi feito o levantamento de bibliografias nacionais e internacionais dando embasamento teórico aos assuntos da pesquisa. Fazer a avaliação das bibliotecas universitárias usando os indicadores de desempenho da ISO 11620 auxilia o gestor  agir de modo que diminua as ameaças ao meio, buscando sempre a eficácia, eficiência e inovação em seus serviços, além de poder aplicar de forma mais eficiente os recursos da biblioteca, a fim de garantir um melhor desempenho de sua função.</text>
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