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                <text>SNBU - Edição: 09 - Ano: 1996 (UFPR &amp; PUCPR - Curitiba/PR)</text>
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                <text>Biblioteconomia&#13;
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Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: A biblioteca universitária e a sociedade da informação.</text>
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              <text>Avaliação de desempenho: uma experiência no Sistema de Bibliotecas da Universidade Federal de Goiás (UFG). </text>
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              <text>Bueno, Cláudia Oliveira de Moura; Rezende, Martha Izabel de Souza Duarte; Santos, Sandra Moreira dos </text>
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              <text>Relata a experiência do Sistem a de Bibliotecas com a im plantaç ão do Proces so de Análise de Des em penho, proposta pelo Departamento de Desenvolvimento de Recurs os Humanos da Universidade Federal de Goiás para toda a instituição, objetivando o aproveitamento da iniciativa para introdução de melhorias na qualidade dos serviç os prestados. A metodologia utilizada baseia-se em diagnose, treinamento das equipes, avaliações interna e externa e reavaliação. São analisados os pontos facilitadores e dificultadores, concluindo-se que, apesar das limitações, é válida a aplicação dos princípios da avaliação de desempenho e da qualidade no Serviço Público.</text>
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