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                <text>SNBU - Edição: 13 - Ano: 2004 (UFRN - Natal/RN)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Bibliotecas universitárias: (Re) Dimensão de bibliotecas universitárias: da gestão estratégica à inclusão social.</text>
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              <text>Redimensionamento do serviço de referência na biblioteca universitária.</text>
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              <text>Paiva, Eliane Bezerra; Lima, Izabel França de </text>
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              <text>Sugere o redimensionamento do Serviço de Referência oferecido pela Biblioteca Universitária, nos dias atuais. Apresenta um paralelo entre os serviços tradicionais e as possibilidades oferecidas pelo uso das Novas Tecnologias da Informação e da Comunicação (NTICs). Insere, neste contexto, o profissional bibliotecário que atua no Serviço de Referência e avalia as competências e/ou aptidões necessárias à prestação de um serviço que atenda às novas exigências demandadas pelos usuários. O estudo baseia-se na literatura sobre o Serviço de Referência, especialmente nos estudos de Denis Grogan (1995), e em reflexões resultantes da experiência das autoras no atendimento aos usuários em Bibliotecas Universitárias. O profissional bibliotecário detém as competências exigidas para o Serviço de Referência no cenário atual? Conhece o potencial das NTICs na busca pela informação? Sabe utilizar essas tecnologias e assim atender, com precisão e rapidez, quando solicitado? O estudo aponta para um Serviço de Referência que ultrapassa as fronteiras físicas da biblioteca e para a necessidade de um profissional munido de competências como o domínio de línguas estrangeiras e das NTICs, para que os usuários possam ser melhor orientados em suas buscas de informação.</text>
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