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                <text>SNBU - Edição: 14 - Ano: 2006 (UFBA - Salvador/BA)</text>
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            <name>Subject</name>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Acesso livre à informação científica e bibliotecas universitárias.</text>
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            <name>Date</name>
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                <text>2006</text>
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                <text>Salvador (Bahia)</text>
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              <text>A construção do Balanced Score Card (BSC) na Divisão de Biblioteca e Documentação da ESALQ- USP.</text>
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              <text>Facco, Antonio Carlos Fabretti; Saad,Márcia Regina Migliorato</text>
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          <name>Coverage</name>
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              <text>Salvador (Bahia)</text>
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              <text>Diante da complexidade das Unidades de Informação, os níveis de exigências dos clientes, o uso de indicadores se tornou muito importante para o acompanhamento global da biblioteca. Este trabalho conceitua o Balanced ScoreCard (BSC), que foi desenvolvido com o intuito de auxiliar o futuro de uma organização e demonstra como ele pode ser usado no Planejamento Estratégico e na definição dos indicadores de desempenho. Descreve a experiência da Divisão de Biblioteca e Documentação da Escola Superior de Agricultura “Luiz de Queiroz” da Universidade de São Paulo na construção e implantação do seu “Painel de Bordo”, do mapa estratégico, contendo as perspectivas mais importantes para o seu “negócio”, os objetivos estratégicos, os indicadores de desempenho e as metas de curto e longo prazo relacionadas com as estratégias. O trabalho relata também todas as etapas de implantação do BSC.</text>
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