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                <text>SNBU - Edição: 13 - Ano: 2004 (UFRN - Natal/RN)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Bibliotecas universitárias: (Re) Dimensão de bibliotecas universitárias: da gestão estratégica à inclusão social.</text>
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              <text>Atendimento de excelência: serviço de orientação personalizada ao usuário de biblioteca.</text>
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              <text>Ferraz, Kátia M. de Andrade; Garcia, Eliana Maria; Santos, Sandra H.M.G. Ribeiro dos; Zinsly, Silvia Maria; Carmo, Ligiana Clemente do </text>
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              <text>A Divisão de Biblioteca e Documentação – DIBD da Escola Superior de Agricultura “Luiz de Queiroz” da Universidade de São Paulo, com o objetivo de disponibilizar mais um serviço diferenciado à comunidade, redimensionou, em 2002, seu programa de capacitação de usuários, reforçando a sua missão na transferência de informação e na orientação do uso dos recursos disponíveis. Desenvolveu, então, uma metodologia de capacitação de usuários, cujo programa contemplou o atendimento personalizado considerando cada perfil, seus objetivos e interesses, bem como o seu tempo disponível. O propósito foi promover um aprendizado efetivo através de um atendimento de excelência: “O Algo Mais”, através do serviço “Marque uma Hora com a Bibliotecária de Referência”.</text>
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