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                <text>SNBU - Edição: 20 - Ano: 2018 (UFBA - Salvador/BA)</text>
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            <name>Subject</name>
            <description>The topic of the resource</description>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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            <name>Description</name>
            <description>An account of the resource</description>
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                <text>Tema: O Futuro da Biblioteca Universitária na Perspectiva do Ensino, Inovação, Criação, Pesquisa e Extensão.</text>
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            <name>Creator</name>
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                <text>SNBU - Seminário Nacional de Bibliotecas Universitárias</text>
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            <name>Publisher</name>
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                <text>Salvador (Bahia)</text>
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          <name>Title</name>
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              <text>O uso de aplicativo de mensagem nas bibliotecas universitárias: um estudo de caso no serviço de referência da biblioteca do Instituto de Física da Universidade Federal do Rio de Janeiro (IF/UFRJ).</text>
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          <name>Creator</name>
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              <text>Teixeira, Robson da Silva; Porto, Raquel de Melo </text>
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          <name>Coverage</name>
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              <text>Salvador (Bahia)</text>
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          <name>Publisher</name>
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              <text>UFBA</text>
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              <text>2018</text>
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          <name>Description</name>
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              <text>A presente pesquisa busca avaliar a implementação de um serviço digital como ferramenta de enfrentamento aos desafios impostos pelas atuais Tecnologias da Informação e Comunicação (TIC) nas Bibliotecas de Universidades Públicas Brasileiras, tendo como parâmetro um estudo de caso no setor de referência da Biblioteca Plínio Sussekind Rocha do Instituto de Física da Universidade Federal do Rio de Janeiro (IF/UFRJ). Consiste na elaboração de um serviço de aviso online pela rede social WhatsApp para comunicar aos usuários os livros com empréstimo em atraso. Para dar conta dos objetivos traçados, desenvolveu-se o projeto em etapas, que consistiu num levantamento das obras com empréstimo em atraso; geração de uma listagem com nome e telefone dos usuários; envio de mensagem pela rede social comunicando o atraso e avaliação dos retornos obtidos. A partir desses dados, constatou-se que dos 38 usuários com livros em atraso, 22 deles (58%) tem cadastro no aplicativo de mensagem e desse total, 17 usuários (77%) responderam a mensagem enviada. Portanto, conclui-se que o serviço de aviso online mostrou-se eficaz, dinâmico, prático e de acordo com as necessidades atuais dos usuários da Biblioteca.</text>
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              <text>pt</text>
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