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                <text>SNBU - Edição: 16 - Ano: 2010 (UFRJ - Rio de Janeiro/RJ)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Onde estamos, para onde vamos?</text>
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                <text>2010</text>
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              <text>Proposta de uma política para o serviço de referência virtual assíncrono nas bibliotecas universitárias brasileiras.</text>
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              <text>Bratkowski, Rosangela Haide; Castilho, Oliva, Aglaé</text>
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          <name>Coverage</name>
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              <text>Propõe padrões de atendimento virtual nas bibliotecas universitárias brasileiras para otimizar e agilizar o SRV Assíncrono, através do correio eletrônico. O resultado foi um documento que elenca as diretrizes, destacando os objetivos, responsabilidades, público alvo, parâmetros, organização e avaliação do serviço. Conclui-se que essa proposta possa facilitar o trabalho dos bibliotecários envolvidos na implantação, moderação e avaliação do serviço. </text>
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