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                <text>SNBU - Edição: 16 - Ano: 2010 (UFRJ - Rio de Janeiro/RJ)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Onde estamos, para onde vamos?</text>
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              <text>Serviço de referência virtual nas Bibliotecas das Universidades Públicas Brasileiras: uma análise dos serviços.</text>
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              <text>Pinheiro, Mariza Inês da Silva; Pena, André de Souza; Souza, Alison Antonio de; Gomes, Marceli Maschietto; Albuquerque, Rosa Maria P. O. </text>
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              <text>Nesta pesquisa foram analisadas 62 bibliotecas universitárias públicas brasileiras com o objetivo de verificar os principais serviços de referência e informação que existem nas bibliotecas. A partir destas considerações, este estudo discorre também sobre o futuro do bibliotecário e salienta que o serviço de referência é uma das linhas de trabalho que o profissional pode explorar ampliando serviços e produtos com a utilização das tecnologias de informação e comunicação. Sendo assim, a presente pesquisa teve como resultado uma evolução considerada média, conforme análise feita com a pesquisa Cortes e Lopes (2008). O catalogo online, normalização de documentos e BDTD foram os serviços que obtiveram maior crescimento.</text>
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