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                <text>SNBU - Edição: 16 - Ano: 2010 (UFRJ - Rio de Janeiro/RJ)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Onde estamos, para onde vamos?</text>
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              <text>Oliveira, Nivaldo;  Oliveira, Vânia Natal de; Carvalho, Alexandre José de;  Carvalho Neto, Izonel Custódio de </text>
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              <text>Trabalho sobre satisfação do usuário da Biblioteca da UFLA. Explana sobre qualidade em serviços de informação e relacionamento com usuário. O usuário é a peça primordial de uma biblioteca. Uma vez mal assistido e interpretado, pode ter imagem negativa da instituição, divulgando suas expectativas e anseios com as pessoas de seu convívio e promovendo certa resistência em frequentar a Biblioteca. Nesta pesquisa apresenta-se uma avaliação de 200 usuários dos serviços e setores da Biblioteca da UFLA. Demonstram-se e indicam-se as necessidades de mudanças e inovações necessárias à melhoria e otimização dos serviços e setores da Biblioteca da UFLA.</text>
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