https://repositorio.febab.org/files/original/48/5507/SNBU2010_191.pdf b3e6422c181970228246e3fd8745baf0 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource SNBU - Edição: 16 - Ano: 2010 (UFRJ - Rio de Janeiro/RJ) Subject The topic of the resource Biblioteconomia Documentação Ciência da Informação Bibliotecas Universitárias Description An account of the resource Tema: Onde estamos, para onde vamos? Creator An entity primarily responsible for making the resource SNBU - Seminário Nacional de Bibliotecas Universitárias Publisher An entity responsible for making the resource available UFRJ Date A point or period of time associated with an event in the lifecycle of the resource 2010 Language A language of the resource Português Type The nature or genre of the resource Evento Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Rio de Janeiro (Rio de Janeiro) Event A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource A experiência do Sistema de Bibliotecas da PUC-Rio no atendimento virtual via chat. (Pôster) Creator An entity primarily responsible for making the resource Maranhão, Ana M. N.; Silva, Edson Sousa; Reis, Marta Bela; Oliveira, Mônica E. Santiago de Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Rio de Janeiro (Rio de Janeiro) Publisher An entity responsible for making the resource available UFRJ Date A point or period of time associated with an event in the lifecycle of the resource 2010 Type The nature or genre of the resource Evento Description An account of the resource Apresenta a experiência da PUC-Rio no atendimento virtual via chat, que possibilita aos usuários esclarecer dúvidas sobre serviços e produtos disponibilizados pela biblioteca em tempo real, on-line. Aborda as mudanças ocorridas nas políticas de atendimento aos usuários. Apresenta análise entre os anos de 2008, 2009 e 2010, contabilizando total de atendimentos, assuntos tratados/atendidos e análise sobre os resultados obtidos em decorrência dos novos procedimentos implementados no período. Language A language of the resource pt