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                <text>SNBU - Edição: 16 - Ano: 2010 (UFRJ - Rio de Janeiro/RJ)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Onde estamos, para onde vamos?</text>
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              <text>Bibliotecas como diferencial competitivo mercadológico. (Pôster)</text>
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              <text>Barros, Patricia Pacheco de</text>
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              <text>Analisa como a biblioteca universitária pode ser um diferencial competitivo mercadológico em uma instituição particular de ensino superior, principalmente devido a grande similaridade existente entre as instituições na oferta de produtos e serviços educacionais. Utiliza para o estudo a aplicação do modelo de mix de marketing da administração integrada de serviços na biblioteca. A metodologia envolve: pesquisa bibliográfica, pesquisa de campo e estudo de caso. Os resultados mostram que, sendo a biblioteca universitária, uma organização prestadora de serviços de informação, as instituições devem investir em sua excelência como fonte de vantagem. Adotar essa estratégia contribuirá para que a instituição seja conhecida como uma organização que valoriza a informação e a qualidade do ensino.</text>
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