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                <text>SNBU - Edição: 20 - Ano: 2018 (UFBA - Salvador/BA)</text>
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            <name>Subject</name>
            <description>The topic of the resource</description>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: O Futuro da Biblioteca Universitária na Perspectiva do Ensino, Inovação, Criação, Pesquisa e Extensão.</text>
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          <name>Title</name>
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              <text>Estudo de usuário da Biblioteca Central da Universidade Federal de Viçosa.</text>
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              <text>Pinheiro, Alejandro de Campos </text>
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          <name>Coverage</name>
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              <text>Pretende-se por meio desta pesquisa, identificar o perfil dos usuários da Biblioteca Central da Universidade Federal de Viçosa, conhecer quais são as demandas pelos serviços ofertados e se os atuais produtos e serviços atendem as suas expectativas no aspecto de direcionamento para a informação desejada. Utilizou-se da técnica do questionário virtual disponibilizado em rede social e no site da universidade como metodologia para avaliar o grau de satisfação do usuário perante os serviços oferecidos. Os resultados mostraram que os usuários são predominantes do sexo feminino, da graduação, frequentam a Biblioteca Central algumas vezes por semana com a finalidade de estudar e realizar empréstimo de livros. Desconhecem a oferta dos serviços do Setor de Referência e reivindicam melhorias na infraestrutura, no acervo de literatura e atualização das informações nos canais oficiais de comunicação. Apresentaram dificuldades em localizar os livros na estante, consulta ao catálogo online e o uso do mesmo para realização de reserva e renovação das obras. Concluise que alguns serviços devem ser repensados de forma a atender o usuário mais satisfatoriamente.</text>
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              <text>pt</text>
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