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Bibliotecas Universitárias</text>
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              <text>Para oferecer um Serviço de Referência de qualidade, as bibliotecas devem ter em mente que o usuário precisa obter segurança na sua necessidade de informação. As bibliotecas têm delegado às tecnologias de recuperação de informação o serviço que é o seu objetivo maior, a satisfação da necessidade de informação de seus usuários. Os desafios enfrentados pelo usuário, na busca pela informação, são provenientes das lacunas da tecnologia de recuperação da informação, da ausência de profissionais qualificados, da falta de conhecimento do usuário das fontes de informação, das linguagens documentárias e do processo de busca. Este artigo apresenta uma visão sucinta das contradições entre teorias do Serviço de Referência, tecnologia de recuperação da informação e a prática vivenciada nas bibliotecas e unidades de informação.</text>
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