https://repositorio.febab.org/files/original/48/5727/SNBU2010_268.pdf 4b9c20e9baf94d5e1cd673e551b9201b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource SNBU - Edição: 16 - Ano: 2010 (UFRJ - Rio de Janeiro/RJ) Subject The topic of the resource Biblioteconomia Documentação Ciência da Informação Bibliotecas Universitárias Description An account of the resource Tema: Onde estamos, para onde vamos? Creator An entity primarily responsible for making the resource SNBU - Seminário Nacional de Bibliotecas Universitárias Publisher An entity responsible for making the resource available UFRJ Date A point or period of time associated with an event in the lifecycle of the resource 2010 Language A language of the resource Português Type The nature or genre of the resource Evento Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Rio de Janeiro (Rio de Janeiro) Event A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Um plano de gestão para melhoria da qualidade de serviços em unidades de informaçao. (Pôster) Creator An entity primarily responsible for making the resource Varvakis, Gregório; Moraes, Karla Viviane Garcia; Röder, Elisângela dos Santos Faustino; Boso, Augiza Karla; Cartagena, Sarah Marcela Chinchilla Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Rio de Janeiro (Rio de Janeiro) Publisher An entity responsible for making the resource available UFRJ Date A point or period of time associated with an event in the lifecycle of the resource 2010 Type The nature or genre of the resource Evento Description An account of the resource Abordam-se os conceitos de gestão de serviços voltados a unidades de informação. Identificam-se aspectos de incremento à qualidade de serviços de uma biblioteca. Propõem-se práticas de gestão focadas nos conceitos de valor, projeto de serviços, planejamento estratégico e avaliação da qualidade. Espera-se que o leitor visualize um Plano de Gestão para a Biblioteca do Instituto Federal de Santa Catarina, Campus São José (IF-SC/SJ), unidade esta escolhida para o estudo. Language A language of the resource pt