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            <name>Title</name>
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                <text>SNBU - Edição: 14 - Ano: 2006 (UFBA - Salvador/BA)</text>
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            <name>Subject</name>
            <description>The topic of the resource</description>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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            <name>Description</name>
            <description>An account of the resource</description>
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                <text>Tema: Acesso livre à informação científica e bibliotecas universitárias.</text>
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            <name>Creator</name>
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                <text>SNBU - Seminário Nacional de Bibliotecas Universitárias</text>
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            <name>Publisher</name>
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            <name>Date</name>
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                <text>2006</text>
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            <name>Language</name>
            <description>A language of the resource</description>
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                <text>Português</text>
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            <name>Type</name>
            <description>The nature or genre of the resource</description>
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            <name>Coverage</name>
            <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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                <text>Salvador (Bahia)</text>
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    <name>Event</name>
    <description>A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration.</description>
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          <name>Title</name>
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              <text>Um agente de conversação para o serviço de referência digital.</text>
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          <name>Creator</name>
          <description>An entity primarily responsible for making the resource</description>
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              <text>Nascimento Neto, Gustavo Henrique do; Dias, Guilherme Ataíde</text>
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          <name>Coverage</name>
          <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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              <text>Salvador (Bahia)</text>
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          <name>Publisher</name>
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              <text>UFBA</text>
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          <name>Date</name>
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              <text>2006</text>
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          <name>Description</name>
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              <text>O Serviço de referência digital apresenta novas formas de mediar à interação com o usuário. Os softwares de mensagens instantâneas são um importante meio tecnológico para isso, pois possibilitam uma comunicação síncrona, aumentando as chances de sucesso do processo de referência. Porém, não é possível manter bibliotecários de referência disponíveis durante o mesmo tempo que o serviço de referência digital. Este trabalho propõe a construção de um chatbot, robô de conversação para atuar no serviço de referência digital para a Biblioteca da Procuradoria Regional do Trabalho da 13a Região. Foi realizado um estudo exploratório a fim de definir aspectos como interface e personalidade, e identificar quais os tipos de consulta e as etapas do serviço de referência que o chatbot poderá atender satisfatoriamente.</text>
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          <name>Language</name>
          <description>A language of the resource</description>
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              <text>pt</text>
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