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            <name>Title</name>
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                <text>SNBU - Edição: 20 - Ano: 2018 (UFBA - Salvador/BA)</text>
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            <name>Subject</name>
            <description>The topic of the resource</description>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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            <name>Description</name>
            <description>An account of the resource</description>
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                <text>Tema: O Futuro da Biblioteca Universitária na Perspectiva do Ensino, Inovação, Criação, Pesquisa e Extensão.</text>
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            <name>Creator</name>
            <description>An entity primarily responsible for making the resource</description>
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                <text>SNBU - Seminário Nacional de Bibliotecas Universitárias</text>
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            <name>Publisher</name>
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                <text>2018</text>
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            <name>Language</name>
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            <name>Type</name>
            <description>The nature or genre of the resource</description>
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                <text>Salvador (Bahia)</text>
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          <name>Title</name>
          <description>A name given to the resource</description>
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              <text>Avaliação da satisfação do consumidor: o caso da Biblioteca José de Arimatéia Pereira no IFRN Campus Natal-zona norte.</text>
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          <name>Creator</name>
          <description>An entity primarily responsible for making the resource</description>
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              <text>Silva, Mariana Mayara Santos; Cavalcanti, Vanessa Oliveira de Macêdo; Tacconi Neto, Ernesto Alexandre </text>
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          <name>Coverage</name>
          <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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              <text>Salvador (Bahia)</text>
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          <name>Publisher</name>
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              <text>UFBA</text>
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              <text>2018</text>
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          <name>Type</name>
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          <name>Description</name>
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              <text>Atualmente vivemos com um mundo globalizado, cada vez mais as instituições buscam o aperfeiçoamento dos seus serviços e produtos, e uma das maneiras possíveis para alcançar esse resultado é fazendo avaliações sucessivas internas e externas, onde através de ferramentas específicas, buscam diferenciais para atingir seu público alvo e se destacar no mercado onde atua. A pesquisa objetiva verificar o nível de satisfação dos usuários da biblioteca de um campus do Instituto Federal. Utiliza estudo de pesquisa aplicada, com objetivo descritivo e a forma de abordagem quantitativa com a aplicação de questionário. Identifica que os usuários, em sua maioria, são estudantes do ensino técnico integrado e apresenta a satisfação com os serviços prestados, no entanto apontam pontos que precisam ser revistos. Conclui destacando que um dos aspectos passíveis de melhoria foi o número de exemplares insuficientes de alguns títulos técnicos e a questão do silêncio adequado a um ambiente de estudos.</text>
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          <name>Language</name>
          <description>A language of the resource</description>
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              <text>pt</text>
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