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                <text>SNBU - Edição: 17 - Ano: 2012 (UFRGS - Gramado/RS)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: A biblioteca universitária como laboratório na sociedade da informação.</text>
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              <text>Satisfação do usuário como orientação para investimento em recursos informacionais.</text>
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              <text>Campos, Maria Lígia; Cruz, Maria Inês Andrade e</text>
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              <text>Os investimentos em bibliotecas universitárias, especialmente em Redes de bibliotecas, são bastante expressivos e demandam estudo e planejamento. Por outro lado, a satisfação do usuário com os serviços e produtos oferecidos pelas bibliotecas é um dos Indicadores mais valorizados na literatura especializada, uma vez que o usuário é sempre o centro das diversas abordagens metodológicas das pesquisas nessa área. Por estas razões, foi aplicado o Questionário de Satisfação dos Usuários junto à Biblioteca da Faculdade de Ciências Agronômicas do Campus de Botucatu, como piloto de um projeto mais abrangente em desenvolvimento pela Coordenadoria da Rede de Bibliotecas da Unesp. O presente trabalho aborda, além das questões relativas ao investimento e satisfação do usuário, os resultados obtidos com o projeto piloto e adequações necessárias à sua aplicação em toda a Rede de Bibliotecas.</text>
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