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Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <text>A avaliação de serviços em bibliotecas universitárias é uma das formas de estabelecer o diálogo entre biblioteca e usuários com vistas a planejar serviços coerentes com as demandas e necessidades informacionais dos mesmos, orientando a gestão para o alinhamento de objetivos comuns. Nessa perspectiva, o Sistema de Bibliotecas da Universidade Federal do Ceará efetuou avaliação dos serviços prestados objetivando conhecer a visão dos usuários em relação à importância desses serviços e sua satisfação em relação aos mesmos. Atendo-se a finalidade da avaliação, o Sistema de Bibliotecas considerará a resposta dos usuários para aprimorar seus serviços atingindo o grau máximo de satisfação e nortear as ações do planejamento estratégico.</text>
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