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                <text>SNBU - Edição: 17 - Ano: 2012 (UFRGS - Gramado/RS)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: A biblioteca universitária como laboratório na sociedade da informação.</text>
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              <text>O uso do Tablet como ferramenta inovadora para avaliação do atendimento em bibliotecas universitárias: um estudo de caso do Centro Universitário UNA e Faculdade UNA DE Contagem.</text>
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              <text>Lima, Ana Maria Pinheiro; Leite, Ludmila Parreiras Pacheco</text>
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              <text>A necessidade de avaliação do atendimento realizado nas Bibliotecas do Centro Universitário UNA e Faculdade UNA de Contagem suscitou a criação de um projeto inovador com a adoção de uma ferramenta em formato eletrônico, que comportasse um sistema dinâmico, permanente e direcionado, para recebimento de retorno imediato dos usuários que utilizam as Bibliotecas. Por se tratar de uma ferramenta atual e de fácil utilização, optou-se pelo o tablet como suporte de aplicação do projeto. A metodologia para apresentação do artigo será o estudo de caso, que explicita as variáveis que envolvem a aplicação do projeto e avaliação dos resultados. Ao final serão expostas as vantagens e desvantagens do processo de implantação desta nova ferramenta, aliado à percepção de melhorias e aprimoramento do projeto.</text>
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