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                <text>SNBU - Edição: 10 - Ano: 1998 (UFC - Fortaleza/CE)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: O Capital Humano e o seu Desenvolvimento Contínuo</text>
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              <text>Qualidade total em bibliotecas universitárias a filosofia de Deming e a biblioteca universitária: uma nova relação em busca da gestão da qualidade.</text>
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              <text>Pinheiro, Edna Gomes, Costa, Maria de Fátima Oliveira</text>
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              <text>1998</text>
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              <text>Enfoca a importância de se conhecer e aplicar a qualidade nas organizações, principalmente naquelas que buscam solucionar problemas relacionados com a questão de sobrevivência e de ocupação de um espaço no mercado. Analisa o método Deming na administração e sua aplicabilidade no trabalho informacional, com vistas a otimização nos resultados e ao melhor desempenho ou performance na produção dos serviços e produtos gerados pelas bibliotecas universitárias. Enfatizam-se os 14 pontos de Deming como procedimentos para que gerentes de informação assimilem o seu efeito transformador no intuito de alcançar um "processo produtivo" eficiente e eficaz.</text>
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