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                <text>SNBU - Edição: 10 - Ano: 1998 (UFC - Fortaleza/CE)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: O Capital Humano e o seu Desenvolvimento Contínuo</text>
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              <text>Plano estratégico de marketing como instrumento decisório no gerenciamento da Biblioteca Central da UFPB.</text>
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              <text>Duarte, Emeide Nóbrega et al.</text>
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              <text>1998</text>
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              <text>Apresenta o Plano de Marketing para a Divisão de Serviços aos Usuários da Biblioteca Central da Universidade Federal da Paraíba. As estratégias foram  definidas com base nos resultados da fase diagnóstica efetuada anteriormente, com a clientela interna e externa, na fase de aplicaçao do endomarketing proporcionado através de um seminário, os funcionários procederam espontaneamente uma análise dos serviços, ocasião em que faziam suas explanações. Esta análise situacional, ratifica pontos fortes e frascos, situações favoráveis e desfavoráveis e oportunidades e ameaças constatadas. Definindo como estratégias, a política de educação continuada dos clientes internos e treinamento para os externos, adequação do ambiente e promoção dos serviços da biblioteca, apresenta um plano de ação.</text>
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