https://repositorio.febab.org/files/original/61/6419/SNBU2000_037.pdf cd9f3fb8bdd67ccd1512873087940a83 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource SNBU - Edição: 11 - Ano: 2000 (UFSC - Florianópolis/SC) Subject The topic of the resource Biblioteconomia Documentação Ciência da Informação Bibliotecas Universitárias Description An account of the resource Tema: A Biblioteca Universitária do Século XXI Creator An entity primarily responsible for making the resource SNBU - Seminário Nacional de Bibliotecas Universitárias Publisher An entity responsible for making the resource available UFSC Language A language of the resource pt Type The nature or genre of the resource Evento Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Florianópolis (Santa Catarina) Event A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Serviços de informação voltados para o cliente: a difícil busca das bibliotecas universitárias brasileiras. Creator An entity primarily responsible for making the resource Vergueiro, Waldomiro, Leitão, Bárbara Júlia M. Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Florianópolis (Santa Catarina) Publisher An entity responsible for making the resource available UFSC Date A point or period of time associated with an event in the lifecycle of the resource 2000 Language A language of the resource pt Type The nature or genre of the resource Evento Description An account of the resource Discute as modernas proposições administrativas que priorizam o cliente como elemento mais importante para a definição de produtos e serviços. Reflete sobre as aplicações dessas propostas aos serviços de informação e bibliotecas no mundo. Analisa as dificuldades que as bibliotecas universitárias brasileiras enfrentam para implementação da filosofia do cliente em seus serviços. Propõe algumas técnicas e metodologias possíveis para se atingir esse objetivo.