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                <text>SNBU - Edição: 11 - Ano: 2000 (UFSC - Florianópolis/SC)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <text>Valorização da participação dos usuários: inovaçao nas tomadas de decisão.</text>
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              <text>Pardini, Maria Aparecida</text>
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              <text>As Faculdades Integradas de Bauru- FIB, foi implantada em julho de 1998, oferecendo o curso de Administração de Empresas com habilitação em Administração Geral e Administração em Sistemas de Informações. Em maio de 1999 contratou-se uma bibliotecária para implantação dos serviços, que sentindo a necessidade de conhecer interesses e necessidades dos usuários, mediu através de questionário as expectativas existentes em relação a melhorias quanto aos serviços oferecidos. Levando-se em consideração o tempo de atuação da bibliotecária, as respostas foram surpreendentes, com sugestões criativas, importantes e encorajadoras. Destacou-se fundamental o espírito de melhoria contínua e a busca de qualidade nos serviços.</text>
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