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                <text>SNBU - Edição: 18 - Ano: 2014 (UFMG - Belo Horizonte/MG)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Bibliotecas Universitárias e o Acesso Público à Informação: articulando leis, tecnologias, práticas e gestão</text>
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              <text>Conflitos no ambiente de trabalho de uma biblioteca universitária: relato de caso.</text>
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              <text>Furtado, Fabiene Letizia Alves</text>
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              <text>Relata a experiência na elaboração de um projeto de intervenção sobre os conflitos interpessoais em uma equipe de trabalho de uma Biblioteca Universitária. Os conflitos existem desde o surgimento da humanidade, porém, muitas vezes, não são tratados de forma adequada, costumam ser ignorados ou reprimidos. Dessa maneira, a abordagem do conflito dependerá de fatores como sua natureza, motivos, abrangência e consequências. Primeiramente, investigou-se os fundamentos teóricos concernentes ao tema, em seguida, demonstrou-se os objetivos propostos pela pesquisa, assim como a metodologia utilizada. Finalmente, conclui-se que mediar uma situação de conflito é uma tarefa complexa e uma habilidade ndispensável para um gestor.</text>
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