https://repositorio.febab.org/files/original/62/6604/SNBU2014_090.pdf 557fbbb163e11e0b295307e58859b726 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource SNBU - Edição: 18 - Ano: 2014 (UFMG - Belo Horizonte/MG) Subject The topic of the resource Biblioteconomia Documentação Ciência da Informação Bibliotecas Universitárias Description An account of the resource Tema: Bibliotecas Universitárias e o Acesso Público à Informação: articulando leis, tecnologias, práticas e gestão Creator An entity primarily responsible for making the resource SNBU - Seminário Nacional de Bibliotecas Universitárias Publisher An entity responsible for making the resource available UFMG Language A language of the resource pt Type The nature or genre of the resource Evento Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Belo Horizonte (Minas Gerais) Event A non-persistent, time-based occurrence. Metadata for an event provides descriptive information that is the basis for discovery of the purpose, location, duration, and responsible agents associated with an event. Examples include an exhibition, webcast, conference, workshop, open day, performance, battle, trial, wedding, tea party, conflagration. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Metodologias para o mapeamento de processos em bibliotecas. Creator An entity primarily responsible for making the resource Paula, Marciléia Aparecida de, Valls, Valéria Martin Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Belo Horizonte (Minas Gerais) Publisher An entity responsible for making the resource available UFMG Date A point or period of time associated with an event in the lifecycle of the resource 2014 Language A language of the resource pt Type The nature or genre of the resource Evento Description An account of the resource Considerando a importância de se implantar a Gestão da Qualidade nas instituições, busca compilar a apresentação de metodologias encontradas na literatura para o Mapeamento de Processos em bibliotecas. Para tanto, revisa a literatura sobre o tema Mapeamento de Processos, relacionando-o com o ambiente bibliotecário, e apresenta as metodologias encontradas na literatura (Modelagem de Processos de Negócios (MPN), ARIS/EPC, Formulário SIPOC, Servpro e Roteiro do Inpe). Ao final, sugere qual seria a melhor metodologia bem como as etapas a serem colocadas em prática por profissionais que objetivem mapear os processos de trabalho em suas bibliotecas.