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                <text>SNBU - Edição: 18 - Ano: 2014 (UFMG - Belo Horizonte/MG)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Bibliotecas Universitárias e o Acesso Público à Informação: articulando leis, tecnologias, práticas e gestão</text>
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              <text>Análise do fluxo interno da informação no Centro de Ciências Humanas da UFMA.</text>
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              <text>Veloso, Maria Stela Martins</text>
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              <text>2014</text>
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              <text>A universidade como instituição pública, tem como uma das responsabilidades sociais, a transmissão de informações. No gerenciamento do fluxo interno de um centro acadêmico, analisou-se a satisfação, a percepção e o comportamento informacional dos usuários. Para tanto, procedeu-se o desenvolvimento de um estudo de caso descritivo do tipo qualiquantitativo, que teve como instrumentos de coleta de dados: documentos oficiais, questionário e entrevistas.Identificou-se que existem falhas na informação, sendo eminente a fragmentação da informação. A informação mais buscada é a oferta de disciplinas. O fluxo da informação interna tramita em várias instâncias. Após o gerenciamento da informação, estas são ofertadas aos usuários segundo demandas e necessidades. O fluxo informacional é vertical e hierarquizado. A instituição carece de uma política formal no trato com a informação.</text>
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