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                <text>SNBU - Edição: 18 - Ano: 2014 (UFMG - Belo Horizonte/MG)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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                <text>Tema: Bibliotecas Universitárias e o Acesso Público à Informação: articulando leis, tecnologias, práticas e gestão</text>
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              <text>Qualidade no processo de avaliação das bibliotecas universitárias: o caso do serviço de referência da Biblioteca Central da UECE</text>
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              <text>Melo, Thelma Marylanda Silva, Pinto, Virgínia Bentes</text>
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              <text>2014</text>
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              <text>Tem-se como objetivo avaliar a qualidade dos serviços disponibilizados pelo setor de referência da Biblioteca Central da Universidade Estadual do Ceará (UECE), aos estudantes dos cursos de pós-graduação strictu sensu. Trata-se de uma pesquisa de caráter exploratório, de natureza quantiqualitativa. Na estratégia de pesquisa foi usado o estudo de caso. A coleta de dados foi feita, mediante questionário semiestruturado. Diagnosticou-se que os estudantes desconhecem os serviços oferecidos pelo setor. Espera-se que a UECE utilize esses resultados a fim de proporcionar alternativas com relação à biblioteca central, de modo geral, pois, com a expansão dos novos cursos de graduação e pós-graduação, é de esperar que nas ações de planejamento da universidade a biblioteca seja efetivamente contemplada.</text>
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