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                <text>SNBU - Edição: 18 - Ano: 2014 (UFMG - Belo Horizonte/MG)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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            <name>Description</name>
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                <text>Tema: Bibliotecas Universitárias e o Acesso Público à Informação: articulando leis, tecnologias, práticas e gestão</text>
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            <name>Creator</name>
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                <text>SNBU - Seminário Nacional de Bibliotecas Universitárias</text>
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            <name>Publisher</name>
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          <name>Title</name>
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              <text>Serviço de referência virtual: proposta para avaliação</text>
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              <text>Santos, Aécio Oberdam dos, Silva, Edilene Maria da</text>
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              <text>Belo Horizonte (Minas Gerais)</text>
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          <name>Publisher</name>
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          <name>Date</name>
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              <text>2014</text>
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              <text>As novas tecnologias da informação favorecem o surgimento do serviço de referência virtual (SRV), trata-se de um novo modelo de serviço de referência onde o usuário conectado a Web pode realizar sua pesquisa com comodidade e eficiência de qualquer lugar através de acesso remoto, orientado pelo bibliotecário. O trabalho procura demonstrar que o SRV não é simplesmente a comunicação entre o usuário e o bibliotecário. Na verdade, trata-se de uma rede de conhecimentos técnicos disponíveis na web, organizados e pautados pelo trabalho de mediação da informação. Realizou-se a análise de duas bibliotecas virtuais que possuem as características de SRV, segundo critérios pesquisados e utilizados na área de Ciência da informação. Acrescentou-se a estes o critério ferramentas de interatividade. Trata-se de uma pesquisa qualitativa, observando se as bibliotecas atendem os requisitos para o funcionamento do serviço de referência virtual.</text>
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