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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <text>Design Thinking para serviços e produtos da Biblioteca da EESC/USP durante a pandemia de Covid-19</text>
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              <text>Araujo, Elenise Maria de</text>
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              <text>O Design Thinking conduziu o planejamento estratégico da Biblioteca que durante a pandemia COVID-19 atendeu as necessidades informacionais da comunidade acadêmica, segundo os princípios de gestão ágil de processos e projetos. O plano de ação considerou os resultados da pesquisa de satisfação, o comportamento dos alunos quanto ao uso dos produtos e serviços da Biblioteca e as metas estabelecidas no projeto acadêmico da EESC/USP para 2019-2023. A gestão ágil contribuiu para a inovação organizacional e a transformação dos fluxos de serviços. A remodelação predial da Biblioteca criou espaços colaborativos e dinâmicos para impulsionar ainda mais o estudo, a pesquisa e a inovação.</text>
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