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                <text>SNBU - Edição: 22 - Ano: 2023 (UFSC &amp; FEBAB - Florianópolis/SC)</text>
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                <text>Biblioteconomia&#13;
Documentação&#13;
Ciência da Informação&#13;
Bibliotecas Universitárias</text>
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              <text>A biblioteca universitária e a inteligência artificial: dos Chatbots ao ChatGPT</text>
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              <text>Eixo 4 – Inovação e Tecnologias</text>
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              <text>Revisão bibliográfica, nos últimos 5 anos, sobre o uso da inteligência artificial (IA), em bibliotecas universitárias, em especial dos chatbots. Objetiva identificar as possibilidades de uso das IAs na melhoria dos produtos e serviços oferecidos. Mostra que os chatbots ainda são as IAs mais usadas em bibliotecas universitárias. Sinaliza que IAs como o ChatGPT podem contribuir para o aprimoramento dos produtos e serviços. Demonstra que as IAs ainda oferecem respostas com muitos erros. Conclui que as IAs ainda precisam de supervisão humana. Indica a promoção da competência crítica em informação como forma de fazer com que essas IAs sejam melhor aproveitadas.</text>
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              <text>22o. Seminário Nacional de Bibliotecas Universitárias (SNBU) - Tema: Bibliotecas e sustentabilidade: inovação, ciência e sociedade.</text>
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